Sales Engineer

About ElectroNeek 

ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-sized clients with no-code tools, partner-centric support, and disruptive business models. With customers ranging from boutiques and newcomers in the automation-as-a-service industry to established market players like Xerox, Compasso, and Ricoh, ElectroNeek provides best-in-class services, including ultimate GTM support by the vendor.

Our explosive growth has opened up a host of new opportunities; we are presently seeking a Sales Engineer for the Latin American market, working fully remotely, to help us continue our rapid scaling. 

As a Sales Engineer, you will be a specialist who combines ticket support activity via email and communication with customers via Zoom calls while helping the sales team with tech product demonstrations. 

Responsibilities: 

• Support the Account Executives by taking a consultative role in the customers' evaluation processes, including answering all technical questions;
• Troubleshooting issues, and managing escalation to Customer Support and Product Teams ;
• Build demo environments and deliver custom demos for new prospects and clients ;
• Join calls with the Sales team and customers to handle the technical discussions ;
• Work with Sales team on facilitating the resolution of opportunities-related technical queries ;
•  Process pre-sales (trial) questions and technical issues (on L1) from potential customers and Sales team ;
• Collaborate with the tech Support engineers on the resolution of customer issues ;
• Create materials and videos to be used in sales activities ;
• Conduct technical webinars and other online technical events;
• Act as a link between Sales/Customers and the Product team;
• Work actively with the Product team on improving the products and functionalities.

Conditions:

• You can work remotely from any place in the World (Zoom, Slack)
• A fully-remote, tech-enabled environment: a quiet place with high-speed Internet, PC/Laptop (OS: Windows 10/11 Pro), camera and headset.
• Weekdays from 10 AM - 7 PM ART/BRT
• Stable salary + sales commissions
• Stock Option plan
• Days-off and vacations

• A minimum 4 years experience in sales/pre-sales engineering role
• Minimal total experience of 8 years in software companies
• Previous experience conducting technical demos and webinars 
• Previous experience in a Customer-facing technical role 
• Strong technical background and eager to learn new technologies 
• An intermediate level in Javascript is a must 
• Previous experience in RPA and/or automation is nice to have 
• Fluent written and spoken English is mandatory
• A computer science degree is a plus 

Soft skills: 

• Strong listening and storytelling skills
• Enthusiasm for working in a high profile, fast-paced startup culture
• Strong client-facing and communication skills 
• Responsible, responsive, proactive, willing to help, ready to resolve issues
• Responsible and self-motivated 
• Strong analysis skills 
• Ability to learn new technologies 
• Ability to multitask and prioritize between competing activities