Customs Inside Sales Representative

Company Description

BorderBuddy was founded nearly a decade ago to simplify the Customs Brokerage process through online technology and customer service. We help individuals and small businesses import and export their goods to North America.

Do you enjoy working with a group of people who like to work hard and have fun while doing it? Then BorderBuddy is for you.

Our Culture
We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take great pride in developing long-term relationships and supporting our community and our environment.

Work by the BorderBuddy Core Values

* Customer Obsession

* Create & Simplify

* Learn & Be Curious

* Own The Outcome

* Collaborative Team Player

* Attention To Detail & Quality

Our US BorderBuddy Team is seeking a Full-time Inside Customs Sales Representative to manage the inside sales through the main email system. This is a sales role where you would be responsible for assisting customers/clients with their customs clearances, up-selling on applicable services, providing outstanding customer service, and generating revenue for the department.   This position is 100% Remote.

• Manage a high volume of phone calls and emails and provide responses to all maintaining high quality of services and performance standards.
• Coordinate with customers and avoid any discontinuation from their end.
• Assist customers with all knowledge on products and services.
• Manage and resolve any conflicts or issues with customers in a timely manner within the required guidelines. Develop action plans with the customer to prevent the recurrence of sales within BorderBuddy 
• Manage processes and correspondence with customers.
• Cultivate strong personal relationships with clients. Continually communicate with clients by telephone and email and possibly facilitate and schedule visits as required. Document all customer transactions and prepare required paperwork.
• Prepare all new contracts and handle all incoming calls and emails. Ensure client profiles are up-to-date.
• Ensure clients’ expectations are met or exceeded by effectively communicating with operations and other teams.
• Review new accounts to ensure correct setup and enter and follow up on the first shipments.
• Analyze all client requirements and assist to prepare all service contracts and facilitate sales.
• Supervise all online chat sales calls for clients. Identify new selling opportunities. Rethink and develop new features to provide benefits for the client.
• Ensure optimal level of client satisfaction at all times and process all orders on phone.

Outcomes
Within the first 30 days you will:

• Respond to quotes in the calculator platform within 1 hour.
• Meet and exceed a sales target of $5,000.
• Understand the company's key services.

Within the first 60 days you will:

• Be able to set up 4-7 customer accounts per day through Kiosk.
• Meet and exceed a sales target of $12,000.
• Understand the high level priorities for the company and team.

Within the first 90 days you will:

• Be able to set up 7-10 customer accounts per day through Kiosk.
• Meet and exceed monthly sales target of $20,000.
• Continue to build 1-2 Champion (referral) relationships per month.
• Identify one process improvement each quarter.

• Must have a minimum of one (1) year previous inbound sales experience within a service-based industry.
• US Customs Clearance Experience Preferred, but not mandatory
• Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form. Must be fluent in English both written and spoken.
• Good computer skills, highly organized with the ability to multitask. Excellent interpersonal and customer service skills.
• Self-motivated and hardworking.
• College graduate preferred.
• Ability to clearly identify the client's current and future needs and present additional service solutions to them.
• Team cooperation and respect are required, self-motivated with a positive attitude.
• Demonstrated negotiation skills.

Working Conditions

• The hours are 8:00 - 4:30 pm Monday to Friday, but with the flexibility to adjust to company needs.
• This position is 100% Remote

Interviews for this position will take place in mid-February 2023 with a start date of mid-March 2023.

We offer a competitive salary of $20.00 USD/hour plus commission (around $42,000K per year), benefits (health & dental), 401 K program, tuition reimbursement programs, professional training, and paid time off.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.