[Hiring] Account Manager @Kuno Creative

This is a 100% remote full-time position with scheduled work hours of Monday - Friday 8:30 am - 4:30 pm EST. Candidates must live in the EST or CST areas of North America.

Are you a tech-savvy, outgoing person who enjoys digging deep and figuring out how to use different CRM platforms like HubSpot, Salesforce, or Marketo? Are you detail-oriented and love working in spreadsheets or creating great presentations in PowerPoint? Are you someone who continuously is learning by reading, Googling and asking yourself questions about what’s next or what if something could be done a different way? If so, this entry-level position with lots of room for advancement may be a great fit for you.

Account Managers at Kuno Creative work with our senior industry-leading Marketing Strategists and Leadership team, until they are promoted to Associate Strategist and beyond. You also become an owner on the date of hire with only a two-year period to begin your vesting schedule for your annual stock distributions.

Account Managers at Kuno ensure clients receive great customer service in a timely fashion. They regularly communicate to build client relationships and deliver successful outcomes and track and forecast success metrics.

General Responsibilities

• Customer service for key accounts while working closely with our leadership Team and Marketing Strategists
• Be a point of contact for client communications
• Identify challenges and solutions, report on key metrics
• Coordinate with staff members working on the same account to ensure consistent service
• Service multiple clients concurrently, meeting deadlines

Requirements

Specific-Job Requirements

• You must be a tech savvy person
• Experience in digital marketing
• Familiarity with digital platforms and social media
• Strong organizational skills and attention to detail
• Must be able to effectively communicate in English using verbal and written skills

Education & Training

Kuno uses HubSpot CRM software for most clients. You will be given access to the HubSpot Academy online courses for ongoing training and education. During the first six months of employment, you will be asked to complete several video courses that provide certifications for a variety of topics that will help you have the most success in this position. Most courses are composed of a few hours of watching videos followed by a short exam of around 50 multiple-choice questions. The certifications need to be renewed annually.

Benefits

*Benefits for U.S. based employees only

• Healthcare (medical, dental, vision, short/long-term disability, life insurance)
• Unlimited 100% paid vacation in addition to ten paid national U.S. holidays
• Six weeks 100% paid medical/maternity/compassionate care leave
• 401k with company match, fully vested
• Employee-owned company with profit-sharing

Compensation

• Compensation is based on experience with a starting range of $60,000 - $70,000.

Kuno is a leading digital marketing agency and an employee-owned company. We do marketing that matters, helping companies make the world a better place. This mission penetrates our daily lives and well-being, and, ultimately, enables us to help clients achieve measurable results.

Mission

Kuno Creative’s mission is to help companies we believe in get results, and our success is fostered by our core values: Team Oriented... Proactive...Take Ownership. If you thrive in a collaborative, relationship-building environment, take initiative and use innovation to drive success, deliver quality work and take action to constantly improve, then we want you on our team!

Diversity & Inclusion

Kuno is proud to be an equal opportunity employer and is committed to creating a diverse environment. We are fully focused on promoting equality, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

Geography

Kuno has a fully remote workforce consisting of the top talent across the country.

 

Our interview process:

Submit an Application

After you apply online, you will receive an email acknowledgment that your application materials were received.

Screening Interview (phone)

If you are contacted to move forward with the interview process, you will be invited to participate in a call with our hiring manager to learn more about you and answer any questions. You should not expect personalized feedback at this stage.

Manager Interview (video)

You and a Department Leader will meet via Zoom video to better understand your qualifications for the position and your interest in the role. At this stage, we will provide personalized feedback if we choose not to move forward.

Assessment (at home work)

You may receive a ‘take-home’ assessment, like a role-play or content assignment. Many roles have these to give a better idea of what the job is like. assignment to complete.

Interview (video)

Since we are an employee-owned (ESOP) company, you will interview with 3-5 members of our hiring committee and present any assignment results while getting to know more about the company.

Decision Stage (email)

If we decide to not move forward, we will communicate the decision via email with thoughtful feedback for future interviews. If you receive a job offer, you will be contacted by phone and email.