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Account Manager @Apogee
Sales
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 1mth ago
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Account Manager

We're Apogee. Nice to meet you. At our core, we're an IT-services organization that happens to focus on higher education. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets today's needs technology-savvy generation.

We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

Apogee is based in Austin, TX. This is a work from home job, but you will need to be based in the Southeast region of the United States.

The base salary range for this position is $70,000-$105,000 depending on experience.

Here’s your job:

1. Act as a single point of contact for assigned Apogee clients (typically IT executives at Universities).

2. Proactively manage the client’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

3. Promote and generate revenue growth, contract retention, and overall customer satisfaction

4. Serve as the conduit and escalation point for problem management of customer troubles and issues.

5. Provide focused contact and assistance to clients based on their needs

6. Negotiate and close renewal contracts with assigned schools

7. Negotiate and close contracts for additional services with assigned schools

8. Own and manage all customer communications or escalations pertaining to new orders, move/add/change orders, billing issues and any service related issues.

9. Collect and interpret service improvement root cause analysis (RCA) and corrective actions working in conjunction with the NOC and engineering and call center teams.

10. Collaborate with client Housing / IT team for the on-boarding and re-boarding of any client portal changes or needed documentation for the campuses.

11. Interface with internal and external customers towards effective management of a project or customer expectations. Work in harmony with Project Managers on implementation and guidelines outlined for every new install.

12. Ensure that the client and customer experience is at or above pre-established expectations based on direct customer feedback (such as end user student customer satisfaction survey results, stewardship calls, housing and Student Gov’t meetings, etc.)

13. Build excellent relationships with multiple customer tier contacts to optimize potential of extending/expanding existing contracts and securing referrals. Ensure we are not “single threaded” into our universities and colleges.

14. Request maintenance approvals from clients for Client Account Management assigned accounts.

15. Prepare monthly steward report data for Client Account Management assigned accounts.

16. Maintain client contact list for mailing and email distribution

You’ll love this job if this describes you:

  • Teach and Enlighten. You have a natural ability to share new ideas with clients that enlighten them to a new way of solving their problems. You live for the “lightbulb” moment.
  • Informed and Knowledgeable. Our sales environment is complex (very technical product portfolio and client dynamics) and you’re expected to be informed and knowledgeable to instill confidence in your solution.
  • Attentiveness. You are dedicated to meeting the expectations of your external and internal customers. You’re able to build effective relationships, and your hard work typically gains you respect and the confidence of others.
  • Clear Communication Skills. Your written and verbal communications are friendly, to the point, and professional. You have a natural, but realistic tone to your communication style, and you’re not afraid of tough conversations.


Requirements

SLEd Experience. You've supported and sold into state, local, and preferably education verticals.

Travel. Most of the travel for this role is regional, and you can expect to be on the road 20-30% of the time.

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:

  • An attractive salary
  • Health insurance plan including Health Savings Account matching program
  • Monthly technology stipend
  • Engineering and Technical teams receive cash bonuses for obtaining certifications
  • Maternity and Paternity leave
  • Peer recognition program
  • Career development programs


Diversity Commitment Statement

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, to empowering one another as advocates for an inclusive workplace, and to doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, [email protected].

About The Company

Apogee is the largest managed technology provider in higher education.

From day one, Apogee’s primary goal has been to provide colleges and universities with progressive solutions that keep them competitive in the higher education world. We understand that the ultimate goal of those in the higher education community is to foster the potential of every student – and we share that goal.

We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing managed IT that meets the needs of today’s technology-savvy generation.

Read more →
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Sales
Account Manager @Apogee
Sales
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 1mth ago
🙈  Does this job need an edit?
Apply for this position
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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