Account Manager

 

Hi there & let’s get acquainted 😉

Meet Mari Churkina — Head of Sales at Eleken. As a specialist with 7 years of experience in sales, she knows a lot about the full cycle of sales, team building, and functions in large companies. At some point, Mari was a steel trader in one of the top 10 world steel standing companies, and then moved to IT and was the Sales Team Lead & Head of Partnership. Therefore, our team was very lucky when she joined us and took on the construction of the sales department.

Eleken is a pragmatic UI.UX design agency for SaaS, we create UI.UX products for US & European markets. Despite the pandemic and war, we continue to grow x2 annually both in employees & sales.

We are a retainer agency, which means that clients pay a fixed amount every month, and you don’t have to estimate every project. So basically, it is a subscription-based product designer. More details about how it works here.

 

For you:

• salary: discussed individually & depends on your experience and skills;
• sincere & reliable & skilled team;
• work from anywhere + flexible working hours;
• paid vacation & sick leave;
• birthday and anniversary gifts (for the duration of the war in monetary equivalent);
• opportunity for professional and career growth;
• opportunity to influence the internal processes of the company.

 

What is crucial for us:

• 1 year experience as an Account Manager in Digital/IT;

• an experience of working in a design agency will be a plus;

• a good understanding of product design/SaaS market will be a huuuuuuge plus;

• experience with CRM systems (PipeDrive/Hubspot CRM will be a plus

• open-minded, proactive and energetic person;

• English proficiency (C1);

 

Tasks:

 

• manage existing customer relationships and play an active role in developing and building advocacy;

• resolve matters such as payments, account questions,

• troubleshooting with extraordinary customer care;

• get feedback, reviews and service satisfaction;

• upsale + ask for referral;

• work in a CRM system: update the information about existing customers, track and manage communication with them, etc.