Account Executive

Here at MelodyArc, we're on a mission to make great customer support mandatory. Easy for merchants, expected by customers. We are a VC backed startup founded by customer experience veterans. We have owned the “traditional” support playbook at the largest companies. Now, we passionately build technology that is a game-changer for our customers. 

MelodyArc removes the complexities of building and running a great customer service organization, including software, data science, and even staffing agents, into a platform that is secure, scalable, and cost effective. Powered by MelodyArc's proprietary decision engine, agents work in concert with AI to deliver high-quality responses at 7x the efficiency and reducing clients cost to serve by 70%. End-to-support without ever hiring a team or training a bot.

As the first Account Executive, help shape MelodyArc's trajectory in revolutionizing customer support. This role will be a mix of tactical and strategic responsibilities ranging from prospecting to providing market feedback and product input.

Research and identify target opportunities. Build and manage a healthy pipeline of prospective customers and long-term strategic partners through product and industry expertise. Promote and share the MelodyArc solution with potential customers. Qualify these customers based on their challenges and fit. Guide customers through the buying journey from initial contact, discovery, buying decision, and implementation, working directly with the Chief Commercial Officer and CEO. Provide market and customer feedback, informing go-to-market strategy and product roadmap.

Report to the Chief Commercial Officer. This is a remote position within the United States.

• 3-6 years of experience selling software solutions to medium-sized businesses or enterprise clients in a fast-paced and changing environment
• Experience executing sales activities across all stages of sales pipeline from prospecting to implementation
• Ability to connect and partner with prospective customers to promote, sell, and implement MelodyArc
• Natural entrepreneurial instincts; desire to learn and evolve sales process
• Expertise in e-commerce and/or customer support or strong desire to learn

• Experience in e-commerce
• Experience in customer support or CRM technology

The expected OTE for this role is $90,000-$130,000 depending on skills and experiences, with opportunity for equity and additional incentive pay for high performers.

MelodyArc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.