Account Associate, Education

Status: Full-time

Type: Exempt

Reports to: Senior Director of Education

Want to be part of a growing company that is using technology, pedagogy, and design to bring about positive social change? Founded in 2010, we are a social enterprise that works with leading nonprofits and government agencies worldwide to push the boundaries of what's possible in virtual learning and online events. From delivering an online series of courses on COVID response for frontline health workers to powering the world's largest human rights and tech conference (RightsCon), TechChange contributes to some of the most innovative and important conversations of our era.

TechChange provides human-powered services like facilitation, production, support, and design and a user-centric platform to support over 500K users across some 800 courses, workshops, and events. 

The Account Associate is an entry-level role for candidates interested in developing their client-facing, curriculum development, and virtual learning/collaboration tool belt. They work collaboratively and proactively with education team members to support the development and launch of beautiful and engaging learning experiences on topics that matter in a variety of formats such as courses, workshops, and learning events. In this role, you will support the creation of powerful learning experiences to achieve partner success in alignment with TechChange pedagogical best practices.

On a typical day, Account Associates may work individually, or with a project team. A successful candidate will undertake the following duties and more as instructed by the Account Manager: 

• Assist in the planning and implementation of projects
• Help to coordinate and manage project tasks and deliverables, as assigned
• Configure interactive learning experiences in native TechChange platform, informed by project design and client's needs
• Support live learning events (moderating breakout discussions, supporting learnings of participants/clients) 
• Analyze data as required
• Recommend tools, activities, and design elements to improve students' overall experience
• Liaise and coordinate deliverables with creative team and resources
• Liaise with project stakeholders concerning project details and deliverables, as assigned

• Act as a reliable team contributor by collaborating with colleagues on solution development and serving as a resource to Education team colleagues
• Provide feedback into systems and processes that will improve role effectiveness contributing to inter-and-cross-team initiatives as needed
• Develop and maintain knowledge and understanding of TechChange business and offerings
• Perform other duties assigned by the Account Manager in an orderly and efficient manner

• 1-3 years of workforce experience 
• Highly organized and detail-oriented
• Familiarity with teaching, education, and/or instructional design preferred
• Ability to upskill quickly in new and evolving technical and SaaS software
• Excellent interpersonal skills for collaborating effectively with others 
• A self-starter who can multitask, work well under pressure, and work efficiently to meet strict deadlines while maintaining quality 
• Ability to maintain understanding of project purpose and objectives
• Poses an analytical and critical mindset for making the best decisions for successfully executing duties 
• Competent public speaker and written/verbal communicator 
• Highly coachable: takes feedback and appropriately applies at next available opportunity (Growth Mindset) 
• Technical skills not required, a plus:
  • Virtual facilitation tools: Miro, Slido or Mentimeter, Zoom (or similar video conferencing tools) 
  • Project Management tools: Monday.com etc. 
• Fluency in English required. Fluency in additional languages is highly valued

Remote (distributed, work-from-home structure); flexible east coast hours while serving global clients.

The position will require extensive time sitting or standing and viewing computer screens from a home setup. The following capabilities may be required to perform this position's essential functions. Reasonable accommodations can be made available to address the following requirements.

• May occasionally lift, carry, stoop, bend, etc. (no more than 20 pounds).
• Ability to travel in the US and internationally (less than 10% time, when appropriate)

Salary range: $55,000 - $65,000 annually

• 3 weeks of paid time off 
• 5-day winter shutdown
• 10 company holidays
• Parental leave 
• Paid Sabbatical Leave
• Medical, Dental, and Vision Plans
• 401k, with company matching (eligible after 6 months)
• Discretionary Profit Sharing Program
• Professional development funding
• Remote work 

Open until filled. 

TechChange is proud to be an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. We know that our differences make us better. TechChange does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, genetic information, or any other legally protected status.