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Quality Assurance Engineer @Natterbox Ltd
Salary -
Remote Location remote UK
Job Type Full-time
Posted 3wks ago
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[Hiring] Quality Assurance Engineer @Natterbox Ltd

May 14, 2023 - Natterbox Ltd is hiring a remote Quality Assurance Engineer. 📍Location: UK.

About the role

We are seeking an enthusiastic Quality Assurance Engineer to join our growing R&D team, where you will be ensuring the quality of our award-winning global voice platform.

Working alongside colleagues in an agile environment to carry out software testing and quality assurance activities as part of the Research and Development team. Ensuring that the company’s products and services meet the highest possible quality standards.

About you

  • You are an experienced QA engineer with the ability to test an application end to end
  • You have excellent communication skills including fluent spoken and written English and are able to confidently communicate with technical and non-technical stakeholders
  • You have a creative aspect to your personality; good at forming new ideas and demonstrating them to others
  • Enthusiastic, with a desire to learn and expand knowledge
  • Analytical and methodical, with an eye for detail and a desire to discover defects and an ability to communicate findings effectively
  • Able to work under pressure, and to prioritise and work within tight time scales in order to meet deadlines
  • Self-starter able to make progress with minimal supervision, but seeks help when required
  • Flexible approach to work, including managing changing priorities, and a willingness to work with others where required and participate in peer reviews
  • An interest in communications and voice technologies

Your responsibilities

  • You are able to analyse and understand new and existing software components and requirements
  • You have experience in working with customer support teams to analyse, reproduce, and report on any software faults, and liaise with software developers to ensure problem scenarios are understood
  • Actively contribute towards technical documentation, peer reviews, design reviews, team review meetings, and project planning
  • Gather test requirements and produce test specifications
  • Design and implement testing scenarios and tools for use by the team and wider department
  • Execute test cases, scripts, and scenarios, ranging from new feature testing to post-release validation checks
  • Contribute towards the definition of processes to improve overall quality standards and testing efficiency
  • Configure and maintain test environments.



Skills you will bring

Must haves

  • Able to convert requirements to test cases and execute those tests
  • Ability to document test scripts and scenarios
  • Ability to work with databases such as MySQL, including querying data
  • Experience working on terminal based systems
  • Hands on knowledge of working with version control systems (ideally GIT)
  • Attention to detail and desire to learn new skills and technologies
  • Understanding of automated testing and a willingness to learn and explore new technologies

We would love it if you also had

  • A working knowledge of VOIP protocols including SIP and RTP
  • Knowledge of defect management tools such as TestRail and Jira
  • Ability to use analysis tools such as Wireshark
  • Automated testing experience using commercial or in-house tools


Alongside a competitive salary, we offer a great range of benefits

* 25 days annual leave - increasing to 30 after 2 years (exclusive of bank holidays)

* An allowance of £50 per month to cover costs of home-working

* Perkbox: A range of outstanding employee discounts

* Private health care with Vitality and Death in Service benefit - after probation

* Pension

* Cycle To Work Scheme

* Staff-referral programme

We are a remote first organisation and can accept applications from across the UK

About The Company

What We Do...

Natterbox enables organisations to deliver class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications. Almost 600 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success.

A tiny bit of about how we got to where we are today...

Time and time again, we have seen companies struggle in capturing data derived from customer conversations, which has left them hamstrung in delivering the optimal customer experience. This can and has led to poor sales and service performance, poor customer satisfaction and consequent loss of business.

Natterbox launched in 2010 to solve these business telephony issues and bring voice into the digitised customer experience through our cloud PBX service that captures and integrates voice into customer processes and the Salesforce CRM system.

So why should I consider a career at Natterbox?

  • The product's success speaks for itself - we are one of Salesforce’s fastest growing ISVs after all!
  • We look after our staff's wellbeing - something which has never been more important! In a recent wellbeing survey, our employees scored their wellbeing over 50+ NPS. And we are working towards pushing that even higher!
  • We reward our staff for their commitment and hard work - from competitive salary packages, to staff benefits which cater for all needs. We also focus strongly on helping our team members reach their ultimate career aspirations.
  • We work hard, but have a lot of fun along the way! We arrange great events for our staff, but also include our partners, suppliers and community in celebrating success.

Interested in hearing more about us?

Come take a look for yourself...

Read more →
Before You Apply
remote Be aware of the location restriction for this remote position: UK
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🙈  Does this job need an edit?
Back to Remote jobs  >   QA
Quality Assurance Engineer @Natterbox Ltd
Salary -
Remote Location remote UK
Job Type Full-time
Posted 3wks ago
🙈  Does this job need an edit?
Apply for this position
remote Be aware of the location restriction for this remote position: UK
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Quality Assurance Engineer Apply for this position