[Hiring] Senior Business Process Manager @RateHawk

RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Business Process Manager you will lead scalable revenue growth initiatives, incentive programs, and credit issuing mechanisms. This role will be responsible for designing, implementing, and optimizing processes that drive sustainable sales growth while ensuring margin protection and risk management. This role will work cross-functionally with Sales, Analytics, Marketing, Finance, and Regional Directors to enhance revenue-driving mechanisms and ensure they are scalable, effective, and continuously optimized.

This is a remote vacancy open to candidates residing in Europe, preferably Portugal, Spain, or the UK.

Job Responsibilities

• Design, implement, and manage override incentive mechanisms to drive sales growth while ensuring profitability.
• Continuously refine and optimize partner incentive programs to stay competitive and cost-effective.
• Develop a structured governance framework for overrides, ensuring transparency, alignment, and performance tracking.
• Monitor, analyze, and adjust override incentives to maximize ROI and revenue impact.
• Lead experiments with different override structures, testing and scaling the most effective models.
• Collaborate with Sales and Regional Directors to align incentives with overall business objectives.
• Expand and optimize credit limit issuance to drive sales growth while balancing risk.
• Identify high-potential partners for increased credit limits while closing ineffective ones.
• Manage and control the credit issuance process, ensuring efficiency and compliance.
• Monitor and manage credit exposure, ensuring financial sustainability and risk control.
• Identify and lead scalable revenue accelerating initiatives, leveraging insights from performance data and market trends.
• Design, test, and scale experiments with different acceleration models to maximize sales impact.
• Develop ad-hoc, non-standard sales-driving initiatives tailored to commercial team needs and specific market conditions.

Requirements

• Has been working 3–6 years in Project Management, Revenue Growth, or Business Process Optimization;
• Proven track record in building and executing revenue-driving mechanisms, governance frameworks, and cost-efficient incentive models;
• Experience in B2B travel tech, SaaS, fintech, e-commerce;
• Strong understanding of profitability metrics (CAC, LTV, Gross Margin) and financial modeling;
• Exposure to pricing models, sales incentive programs, credit risk, and revenue forecasting;
• Experience working cross-functionally with Sales, Marketing, and Commercial Teams.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Founded in 2016 (part of Emerging Travel Group, est 2020) and created for travel market professionals, RateHawk has become one of the fastest-growing platforms for B2B industry players. An innovative and reliable partner for tens of thousands of travel agents, tour operators, and corporate clients.

We offer over 1.8 million accommodation options, FIT & group reservations, car rental, transfers, and other travel-related services for both leisure and business travel.