User Researcher

We’re looking for a talented User Researcher. Working as a User Researcher at Survicate is a unique opportunity. We have a small team, so you won’t be one of dozens. You’ll be one of a few, so your impact will be felt inside and outside the company. You'll be helping over 20.000 users worldwide collect and act upon feedback from their customers.

We are not looking for someone who’s already expert in everything they do. We’re looking for someone great who demonstrates the interest, drive, and desire to keep learning new things and continually get better.

What you’ll be doing?

• Designing and conducting end-to-end research activities, including surveys, in-depth user interviews, usability studies, and product data analytics
• Analyzing, synthesizing, and communicating insights and research findings through written reports and presentations
• Maintaining customer feedback loops and providing customer & data inputs to the product roadmap
• Identifying gaps and opportunities for new research projects
• Collaborating cross-teams to understand upcoming research needs and prioritize the most impactful research at the company
• Becoming the ‚voice of the customer’ and ambassador of user research across the company

Must haves: 

• Growth mindset 
• Passionate about user research 
• Curiosity 
• Good knowledge and understanding of user research methods, both qualitative and quantitative 

Nice to haves: 

• Working with B2B customers and/or digital products 
• Experience with messaging, product analytics, and user research tools, like MixPanel, Intercom, Vero, Jira (or similar) will be a plus

Why Survicate?

• Working on a global product used by 20.000+ users worldwide
• At Survicate you'll be working with great people - friendly, talented, original folks. You’ll have a chance to learn from some of the best people you’ve ever met and we’ll get to learn from you.
• A small team so you won’t be one of dozens. Your impact will be felt inside and outside the compan
• We're proud of healthy processes and working environment we built over years

What we offer:

• Amazing Clients – we have the best Clients in the world, and it’s not a joke!
• The real impact on shaping the future of communication with our Clients
• Flexible working hours
• 26 days of paid annual leave for all employees
• Personal Development Budget - budget for online courses, books, conferences, language lessons
• Professional Skills Development Budget
• Company events
• Personal assistant (AskHenry) & mental health support platform (HearMe)
• Multisport cards, PetHelp, private health care & benefit platform
• Fair salary (base + bonus)
• MacBook (or your preferred laptop)
• Regular recognition, gifts, and awards
• Friendly atmosphere and a great team
• ... and many more to come as we listen to your needs!

Send your CV, relevant work samples and anything else that will make you stand out. Extra effort and personal touches will be looked upon favorably!