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Product UX Designer - Developer Experience @Pathwire
Design
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 3wks ago
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Product UX Designer - Developer Experience

We're seeking a Product UX Designer to lead the end-to-end developer experience within the Sinch product lines. Our team's mission is to present our portfolio of products in such a way that is easily digestible by customers while continuing to innovate and build an outstanding product line within the messaging, voice, and email space. We're looking for someone who is able to look at the big picture of a customers journey, and is not afraid to get creative to deliver compelling user experiences across multiple products.

Responsibilities
  • Drive the self-service experience for customers between a multi-product environment from discovery through onboarding and in-app engagement
  • Build outstanding UX providing end-to-end design on projects, collaborating with a team of Product Managers, UI and UX designers.
  • Gather user experience data including customer feedback, competitive benchmarking, and user feedback and testing.
  • Create iterative user flows, wireframes, concepts, prototypes with with the appropriate level of detail
  • Partner with Product Managers, Engineering and UI designers to work with multiple teams in drafting & brainstorming initial concepts.
  • Support and work closely with development teams throughout the implementation cycle of the design to provide optimized assets and development accuracy.
What are we looking for?
  • A portfolio of great UX design and strategy that meet user needs, product requirements, and business objectives.
  • Proven experience of advocacy for the customer and applying UX methodologies including user research and insights to your design.
  • A drive to build a cohesive experience between multiple products
  • Ability to work open-minded in a cross-collaborative environment to gather feedback from team members and colleagues across multiple products
  • Comfort in creating and running moderated and unmoderated user testing
  • Ability to collaborate across various timezones

Requirements

Requirements

  • 3+ years of relevant work experience
  • Extensive experience working in Figma
  • Experience in using components to design within a pre-defined design system
  • SaaS experience working on and supporting a multi-product strategy
  • Experience designing for self-service users

Benefits

  • STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
  • CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
  • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
  • TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
  • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
  • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
  • TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
  • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.


(*Colorado Only*) Minimum salary of $76,700 + benefits.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado.

About The Company

Sinch Email is the leading email delivery service, powering over 250 billion email messages a year and helping top brands like Microsoft, Lyft, and Etsy reach their customers’ inboxes. We bring together a collection of email products for businesses around the globe: Mailgun, an email API for sending, receiving, and tracking emails; Mailjet, the smart email marketing solution for international teams; Email on Acid, the email testing platform to fix design and content issues before sending; and InboxReady, a deliverability suite that maximizes visibility into email performance.

Our team supports over 110,000 customers each month with powerful email infrastructure, reliable localized support, and a love of funny cat memes. Headquartered in San Antonio, Texas, with a European headquarters in Paris, Sinch Email currently has over 400 team members in 10+ countries.

Sinch Email is proud to be part of Sinch - a global Communication Platform as a Service (CPaaS) provider, offering messaging, voice, video, and email communication solutions to a large international customer base. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more. With over 4,400 team members across 69 countries around the world, it’s hard to find somewhere without a Sincher to support you.

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Before You Apply
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Design
Product UX Designer - Developer Experience @Pathwire
Design
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 3wks ago
🙈  Does this job need an edit?
Apply for this position
️
🇺🇸 Be aware of the location restriction for this remote position: USA Only
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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