Oct 21, 2023 - Voyc is hiring a remote Junior Instructional Designer. 📍Location: South Africa.
Voyc, an award-winning leader in contact centre AI software, helps financial services companies be compliant and improve customer service by monitoring 100% of their customer interactions. Voyc uses artificial intelligence to transcribe and automatically analyse and review interactions to identify and handle problematic interactions (customer complaints and interactions with vulnerable customers) according to regulatory requirements. The AI solution “listens” for potential problems and compliance breaches and alerts users (supervisors and quality assurance teams) of calls that need further review and remediation.
Financial services companies have a huge compliance problem, particularly in the context of contact centre quality assurance. These companies struggle to monitor 100% of customer interactions due to the high cost of employing more and more quality assurance assessors. As a result, the average company monitors only 4-5% of customer interactions. This results in a large number of unchecked interactions, including complaints, compliance breaches and poor agent behaviour.
That’s where Voyc comes in! Voyc has built strong compliance models and cutting-edge software to revolutionise the contact centre quality assurance process. In 2021, Voyc was selected as the winner of the Accenture Blue Tulip Awards and the KPMG Digital Innovation Challenge. All of this has been achieved by our team of highly-motivated, diverse and purpose-driven individuals.
Are you looking to join a company with a positive culture and mission? Do you want to be part of a team that is making the world a more consistent and caring place through innovative software solutions? If so, we have the perfect opportunity for you! Voyc is a SaaS start up focused on using cutting-edge AI, Machine Learning and other technology to deliver a product that promotes positive change in society by increasing Consistency and Care in call centres for regulated companies. You can find out more about us at voyc.ai and meet the team and dig into our values on our About Us page
To further our mission of promoting Consistency and Care, we’re looking for talented and motivated individuals to join our team. In this role, you will have the chance to work on exciting projects, collaborate with experienced team members, and contribute to a positive and dynamic company culture. If the prospect of solving unique and challenging problems appeals to you we encourage you to apply for this opportunity.
E-Learning Content Creation:
Video Script Writing:
Content Review and Iteration:
Collaboration and Communication:
As well as the opportunity to learn and expand your skills while making the world a better place, working at Voyc offers the following
Proxify • Discover better-paying remote jobs like never before.
Multiple opportunities. Upskilling programs, 1-1 coaching and more.
|Be aware of the location restriction for this remote position: South Africa|
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