[Hiring] Content Designer - With Service Design @Viable Data Ltd

About us

Viable Data is an innovative technology, data and UX consultancy, delivering excellence through our projects and providing our people with a supportive culture and opportunities for growth and continuous learning.

We thrive on the challenge of working across different projects, user needs, and technologies and our teams and people live this every day. Our people-first approach and culture is central to our growing success as a consultancy.

We are an all-inclusive equal opportunities employer and proudly celebrate diversity. If you thrive on challenge, have a passion to learn and make a difference, and enjoy being part of a growing multidisciplinary team, look no further and start your Viable career, now.

About you

As a Content Designer at Viable Data, you will collaborate with all aspects of our User Centered Design team to ensure that the products and services we are delivering address the needs of the organisation as well as the end user. You are someone who can adapt quickly and easily to the flexible needs of our Central Government and other Public Sector customers. When working in a delivery capacity for our customers, you will join one of our high-performing consulting teams where you will play a pivotal role in designing & delivering exceptional digital products and services that directly contribute to the delivery of digital services that support UK policy, economic growth and security.

 

This role would suit someone from a Content Designer in a UCD team that has an interest in Service Design functions with flexibility in performing more UCD based functions that will expand and grow your skills.

This role is largely remote with occasional business essential travel.

Due to the nature of work, you must be willing to undergo and be capable of achieving SC clearance and be a UK resident.

Requirements

 

Key responsibilities

• Plan, write and edit content for digital government services
• Assist our sales, bids and marketing teams in producing excellent, engaging written content
• Create content that is inclusive, accessible and consistent with GDS standards and that appropriate content is shown to the user in the right place and in the best format
• Work as part of a wider UCD team to research, design, build, and test user-centred products and services
• Participate in research and design-related activities, workshops, presentations and discussions
• Work with relevant stakeholders and subject matter experts to advocate for user-centred design and check that content is relevant and accurate
• Work with other designers and user researchers to create and iterate prototypes to test and communicate design concepts and user journeys

Skills and experience needed

• Proven relevant industry experience
• Excellent written and verbal communication abilities - presenting findings and related design/business recommendations and insights clearly that stakeholders can understand and use. Able to communicate with stakeholders at all levels
• Make complex language and processes simple to understand
• Write, proof and edit content in line with defined processes and standards
• Use analytics, feedback and research to inform content decisions
• People skills – empathetic, great listener and have a natural curiosity to understand people, their motivations and thought processes
• Experience and understanding of a range of User Centred Design practices
• Organisation, time management and collaboration skills

Benefits

Why work with us?

As well as providing a great place to work that has an amazing culture and the opportunity to work on excellent projects where you will really make a difference, we have a whole host of additional employee benefits.

Our benefits package includes:

• Salary up to 55K DOE
• 25 days leave
• 5 days dedicated training allowance, with individual budget
• Mentoring system, with 6-month review cycles
• Flexible hours and supportive of remote working
• 5% pension company contributions

• Annual bonus based on company performance
• Choice of company laptop (Macbook, Windows)