[Hiring] Analytics Engineer @Community Phone

Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.

In the smartphone revolution, we've forgotten about the phone; it's been left behind technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).

In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.

Our team expanded from 17 people in 2022 to 70+ now. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).

Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet! Our growth has been organic, and we’re growing the team to meet the demand.

We're looking for an Analytics Engineer who will know the right questions to ask (uncovering the leading indicators of churn, developing opinions on how to measure call center efficiency, etc.) and who can build the necessary pipelines with the help of our engineers.

We’re looking to work with someone who can pick up a problem and solve it. You'll work across multiple teams to improve understanding and efficiency while focusing on our customers.

 

• Provide transparency by developing and owning critical reporting and dashboards that provide insight to our business.

• Partner cross-functionally by collaborating with product, engineering, and other areas as an owner of the product to define, create, build, and release new features.

• Build infrastructure to bring our disparate systems into one strategic data structure.

• Guide business strategy by developing opinions on how we should measure our central business goals and what benchmarks we should set for our product.

• Spearhead research on our users and how to drive better adaptation and find features that scale.

 

• Data-focused 4+ years of experience working with data, ideally partnering with product stakeholders.

• Tech-driven in SQL and data pipelines (eg. ETLs like Stitch Data).

• Analytically minded bringing data solutions and business impact together while having autonomy in managing cross-functional projects.

• Highly collaborative You thrive working with both technical and non-technical stakeholders and can translate technical concepts to those with a variety of technical backgrounds.

• Customer-obsessed You continuously seek to improve the customer product experience and find ways to use data to solve issues.

• Problem-solver and troubleshooter who thrives on using your skills to identify issues and anomalies and areas of growth.

• Passionate about learning You aren't intimidated by new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed.

 

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!

Our salary ranges are determined by role, level, and location.