Support Manager @BloXroute

Customer Service

Salary -	Remote Location Asia
Job Type Full-time	Posted 1wk ago

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[Hiring] Support Manager @BloXroute

Oct 25, 2025 - BloXroute is hiring a remote Support Manager. 📍Location: Asia.

bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.

Responsibilities

Provide first-line support to customers in the APAC region

Troubleshoot and resolve issues by working with the DevOps and Engineering teams

Help users with basic maintenance and issue resolution

Spot service issues and quality gaps across different blockchains

Clarify quality expectations from the Dev and Product teams

Use data to suggest improvements and support overall service quality

Requirements

Minimum of 2 years of experience as Support Engineer

Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements

Fluent in both English and Mandarin

Linux experience

AWS experience

Knowledge and experience with blockchain and crypto technology

Good understanding of crypto industry in APAC region is a plus

Excellent presentation skills, ability to simplify technical data into crystal clear ideas

Creative and entrepreneurial person with excellent teamwork skills and startup attitude

About The Company

BloXroute

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	Be aware of the location restriction for this remote position: Asia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Back to Remote jobs > Customer Service

Support Manager @BloXroute

Customer Service

Salary -	Remote Location Asia
Job Type Full-time	Posted 1wk ago

🙈 Does this job need an edit?

Apply for this position Unlock 69,359 Remote Jobs

️

	Be aware of the location restriction for this remote position: Asia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Apply for this position Unlock 69,359 Remote Jobs