SaaS Customer Support Specialist @WhatConverts
Customer Service
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 1mth ago
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SaaS Customer Support Specialist

Our WhatConverts Support team is second to none. Seriously.
At WhatConverts we innovate and initiate! We are a dynamic SaaS company who offers a comprehensive lead tracking solution for marketers - one place to track ALL leads. The Customer Support Specialist at WhatConverts provides optimal support on escalations across the Support Department by using key knowledge to troubleshoot customer needs.   

This is a fully-remote, full-time position (40 hours per week). Candidates are ideally located in the USA, or +/- 3 hours of EST time zone.  

Responsibilities to expect in this role:

  • Troubleshoot escalated Support requests (tickets, calls, chats, etc) to ensure continuity and accuracy in technical responses, acting as the secondary point of contact for escalated customer complaints or grievances
  • Utilize different systems - our systems and the clients' - software and hardware to achieve customer satisfaction
  • Must have a solid foundation of HTML/JavaScript to troubleshoot our in-house software
  • Clearly and empathetically communicate resolutions with end-users
  • Proactively search client accounts for potential future issues

What we're looking for:

  • 3-5+ years of experience in a Customer Support role required; ideally within in the SaaS space or an equally technical industry
  • Expert experience with Zoho, Zapier, CRM software and/or B2B SaaS software
  • Solid foundation of HTML/JavaScript knowledge
  • Strong knowledge of Google Analytics or similar web analytics experience

Company Benefits/Perks:

  • Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time
  • Immediate impact -  the moment you join our team we hand you the reigns to work on projects independently and make a direct impactO
  • Health/Wellness - we offer three tiers of premium medical insurance, vision insurance, and dental insurance -  with WhatConverts covering 100% of the premium for individual plans!! WhatConverts also offers LTD/STD/Life insurance that is 100% paid by the company! 
  • Time off - in addition to paid holidays, WhatConverts offers competitive PTO plans that continue to offer greater rewards to long-term employees
  • Diversity and inclusion -  our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach

Before you apply you should:

 

If you're passionate about working in a dynamic, fast growing company with smart colleagues and opportunities for development, come grow with WhatConverts. 

WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.

 

Before You Apply
️
🇺🇸 Be aware of the location restriction for this remote position: USA Only
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
SaaS Customer Support Specialist @WhatConverts
Customer Service
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 1mth ago
🙈  Does this job need an edit?
Apply for this position
️
🇺🇸 Be aware of the location restriction for this remote position: USA Only
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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