SaaS Customer Support

As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.

Company Overview:

At Insycle, our mission is to make it easy to manage and work with data.

Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/

We’re headquartered in New York City.

What You’ll Do:

• Answer users' questions using chat and email.
• Train users using Loom video recordings, Zoom video meetings, live webinars.
• Write help articles and user documentation.
• Improve onboarding and learning experience.

Qualities We're Looking For:

• Analytical skills, detail-oriented, able to help customers solve problems.
• Work independently, a fast learner in an unstructured environment.
• Organized, goal-oriented.
• Excited to join as an early employee.
• Helpful, energetic, ambitious, positive.

Compensation & Benefits:

• $50K - $80K Annual
• 0.05% - 0.1% Equity
• Medical, dental, and vision insurance.
• 401K with a 4% company contribution.
• PTO, sick and unplanned time off, holidays.
• Full-time, salaried position located remote in the United States.

• 3+ years of experience at a software product company in a similar role.
• Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
• Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
• Ability to learn quickly and become an expert in the product. 
• Comfortable speaking and presenting using video.
• Work remotely in PST timezone.