[Hiring] Player Support Specialist (English language) @Testronic

Hello adventurer!

We need your help to make gamers' lives better and easier!

We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!

• Handling customer messages via online channels (i.e. chat, email) and providing appropriate solutions and alternatives, following up to ensure resolution
• Identifying and assessing customer needs, to achieve satisfaction
• Building friendly relationships and trust with customer accounts through open and interactive communication

Requirements

• Passion for video-games
• You should know English fluently (C1/C2) and be located in Serbia.
• Customer support experience

Benefits

• International and multicultural environment
• Friendly and open-minded teams
• Fully remote job - you can work from any place within Serbia
• Informal and casual environment, far from corporate standards
• Team buildings
• Private health insurance

• We will ask you to complete a short English Levelling Test and a Case Study
• You will receive an invitation to an online interview with a recruiter and a hiring manager