Member Support Unicorn

Are you a strong communicator and troubleshooter? Do you have an eye for detail and a desire to help people achieve their goals through online learning?  Do you enjoy working cross-functionally to solve problems and thrive in a fast-paced and dynamic environment? 

 

Great! Then read on!

 

We’re proud to say that we’ve put together an amazing team of unicorns who support, inspire and challenge each other every day, and we are looking for an equally talented and like-minded colleague to join us. We’re lucky enough to get up each day and build a better future for thousands of people around the world. But something’s missing. And we think it could be you.

The Interaction Design Foundation (IxDF) is the biggest online design school globally. Founded in 2002, we have over 120,000 graduates and counting. We’re market leaders in online design education because the world’s leading experts create our content and because we’re specialized in design. What’s more, with over 1.5 million monthly visitors, we’re at the forefront of providing premier design education to such organizations as IBM and SAP, as well as thousands of other companies. 

• A full-time, fully remote position with the world’s biggest online design school. 
• Regular video-based contact with your colleagues and getting to meet them on team trips 1–2 times a year in different places on the planet.
• The chance to impact the lives of tens of thousands of designers around the world and put smiles on their faces as you ease their learning journeys.
• The opportunity to do the best work of your life—if you’re willing to invest hard work. 
• A culture of learning and excellence—coupled with care and respect. 

You will help us achieve our vision to become the best and most recognized design school on the planet. We’re not just saying that. We mean it very seriously, and we’ve come a long way on that road. 

Ahead of you is a highly rewarding and enriching journey on which you will make an impact as you:

• Correspond daily with our existing and prospective members across multiple channels, answer their questions and solve their problems.
• Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a very rewarding one!
• Work with the development and editorial teams to improve the user experience of the platform.
• Help optimize our work processes. 
• Become our virtual face and often the first point of contact that people have with our community. So, you will be an essential part of our team—someone who directly helps our foundation grow further and further!

Our community is at the heart of what we do, and we put a colossal effort into serving them as best we can. That’s why we’re looking for a talented and hard-working Member Support Unicorn who has an eye for detail, an empathic nature to help people and a natural drive for perfection.

Alongside providing support to our community, if you’re hungry to develop yourself professionally, you’ll find huge potential to enjoy growing in other areas. In fact, you can see this role symbolized nicely in our logo: We revolve around growth and setting knowledge free—and need the right person to help our members find growth and enlightenment even more easily!      

Overall, if you’re ready to help our community and, in turn, change the future of education, then congratulations—you’ve come to the right place!

About you

• You have several years’ experience in providing email-based customer or member support.
• You are able to take an individual’s wants and needs and answer them with a logical solution.
• You know what ownership of a task means and how to deliver it. 
• You have outstanding communication skills and the ability to make other people smile.
• You get excited about helping others and feeling their gratitude.
• You are a master with words and have a meticulous eye.
• You are fluent in written English. 
• You have great social intelligence and the ability to engage well with many types of people.
• You have a strong sense of empathy, to calm anxious individuals and understand the urgency of their questions. 
• You are resilient and have the ability to bounce back when things aren’t going according to plan, providing solutions along the way.
• You are based in South America or in the GMT-5 to GMT-2 time zones.
  

You get bonus points if you …

• have experience as a team lead.
• have experience with working remotely.
• are already a member of the Interaction Design Foundation.
• have a passion for, or are proficient in, design.

You can learn more about our Work Culture and Values here: https://www.interaction-design.org/careers 

 

Please apply as soon as you can—we’re firm believers in the adage “the sooner, the better”, and we look forward to working with you!