Manager, Support & Community

About the Role:

Voldex is hiring a player-centric Manager, Support & Community to nurture our playerbase across all of our games. As the leader of our Support & Community function, this is a unique opportunity to build Voldex's community management and player support strategy from the ground up. To be successful, this person will use their expansive knowledge of community management, player support, social media, and content moderation to earn and protect player trust and demystify the development process for our fans. 

If you’ve led successful community teams before and want to build one from the ground up, we hope you will apply!  Voldex's games are enjoyed by over 1 million DAU and our Discord servers have a combined member count of over 400K!

What You’ll do:

• Hire and manage Community Managers for Voldex's live games

• Hire and manage Player Support Representatives for Voldex's live games

• Define our Community Management and Player Support process and strategy

• Personally be a community manager for one of Voldex's top games

• Monitor community sentiment surrounding in-game features, content, and issues/bugs

• Partner with the Product team to make sure the game Product Managers use community input in their decisions

What You Bring to the Team:

• Ability to translate player feedback into actionable game development insights

• History of running a successful community management/player support function at a gaming company

• Hands-on community management experience for a live service game

• Thorough understanding of the myriad ways game communities come together (Discord, streaming sites, social media, fan pages, Cons, etc)

• Proficiency with project management tools/software (we use Trello, but others are welcome)

• Excellent written communication and presentation skills

• People management experience (you will be the manager of our Community Managers and Player Support Representatives!)

Bonus Points for:

• Experience building a Community Management function from scratch

Permanent Voldex employees enjoy the following benefits:

💰 Competitive salary

⛳️ Retirement benefits  - depending on the country, there's company contribution!

🩺 Medical, dental, and vision benefits - depending on the country, there's additional benefits (Life, ADD, EAP)

🏖 20 days of PTO + Federal / Bank Holidays

⏱ Flexible working hours

🌎 100% Remote; we have always been remote and will remain that way

🎮 In person get togethers, virtual company-wide game nights, Robux and so much more!

🎉 Work with awesome people and impact millions of daily players