Junior Customer Support Engineer @Eleks
Customer Service
Salary -
Remote Location
remote in Ukraine Ukraine
Job Type Full-time
Posted 1wk ago
🙈  Does this job need an edit?

[Hiring] Junior Customer Support Engineer @Eleks

Jan 31, 2025 - Eleks is hiring a remote Junior Customer Support Engineer. 📍Location: Ukraine.

ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L1) in Lviv, Ternopil, Ivano-Frankivsk.

ABOUT CLIENT
The client is one of the largest sports clubs in Europe. Membership provides access to premium fitness and leisure opportunities designed specifically for individuals and families. Members have access to modern gyms, group classes, swimming pools and spas, providing a comprehensive approach to health and wellness.



REQUIREMENTS
  • 1+ years of relevant experience
  • Ability to work with tools like Jira, Outlook, Slack, Teams, Word, and Excel
  • Understanding the basics of mobile applications and technology
  • Manual QA experience (will be a plus)
  • Experience with SQL Databases (will be a plus)
  • Should be able to work independently and remotely
  • Excellent communication skills
  • Problem-solving skills
  • Upper-Intermediate English (written and spoken)


  • RESPONSIBILITIES
  •  Gather all required information from a customer to start an issue investigation
  •  Investigate, reproduce and document customer issues
  •  Provide steps/solutions on how to fix the issues
  •  Coordinate communication between IT teams and customers
  •  Administrate the mobile application via the admin panel
  •  Maintain documentation/knowledge base
  •  Prepare reports based on the number of requests, purchases, etc.


  • WHAT WILL YOU GET WITH ELEKS
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • About The Company
    Before You Apply
    remote Be aware of the location restriction for this remote position: Ukraine
    Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
    🙈  Does this job need an edit?
    Junior Customer Support Engineer @Eleks
    Customer Service
    Salary -
    Remote Location
    remote in Ukraine Ukraine
    Job Type Full-time
    Posted 1wk ago
    🙈  Does this job need an edit?
    Apply for this position Unlock 42,542 Remote Jobs
    remote Be aware of the location restriction for this remote position: Ukraine
    Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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