Aug 29, 2023 - Ledgy is hiring a remote Head of Customer Success. 📍Location: Europe.
Ledgy’s mission is to democratize ownership in startups. We create transparency for all stakeholders of a company and bring scalability to important processes for founders such as managing their stockholders, preparing financing rounds, and granting equity to all their employees.
Ledgy was founded in Switzerland in 2017 – in fact, we were the first ever Swiss company to be backed by Sequoia Capital. 🇨🇭 Today, Ledgy is a pan-European company with offices in London and Berlin as well as our HQ in Zürich.
We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Jonathan Golden joining Sequoia’s Luciana Lixandru on our board. We are now focused on building incredible equity experiences for companies and teams, to make Europe the best place in the solar system to own equity 👩🏻🚀🚀
We encourage diversity and are an international team of 72 people, coming from 26 different countries and speaking 25 different languages.
We believe that startups are a main driver of positive change in the world and help create equal opportunities for everyone outside of corporate hierarchies. Humanity needs solutions for the current challenges, like climate change and the best source for this innovation are startups. We try to live by strong moral values and offer an example to other companies, while helping them be more successful with our product so they can drive the change forward.
We believe that equal opportunities for all social groups of society are necessary, and are committed to a culture where everyone feels welcome and respected. Psychological safety and a culture of modesty and openness is important to us.
We sincerely live and work by our beliefs so every hire for us is an important one. We’ve done a great job so far in building our team and our hope is that you will be able to join us.
As Head of Customer Success at Ledgy, your mission will be to lead our CX team to empower Ledgy’s key customers and ensure they get the most out of Ledgy from the start. You will foster strong relationships with strategic clients and contribute to the growth of our business to achieve sustainable success.
Short term (3-6 months): develop Ledgy’s Mid-Market and Enterprise CX strategy
Long-term (after 3-6 months): Optimize processes to retain and expand strategic customers accounts
You’ll be a great fit if you
Being part of Ledgy means to
…all this to create a fun 🎉 and productive 👩🏾💻 working environment where personal hobbies and projects have enough space as well.
|Be aware of the location restriction for this remote position: Europe|
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