Enterprise Customer Success Manager

Senior Enterprise Customer Success Manager (USA - Remote)

 

Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to Chicago, to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!

 

 As a Senior Enterprise CSM, you will be fully responsible for driving the customer journey and building impactful relationships with your own book of business in a high-touch, senior role. As a trusted advisor to states, cities, and counties with populations over 500K, you’ll have the opportunity to provide thought partnership and guidance to executives, train/enable government  junior staff, and proactively deliver value to clients. 

 

This is a highly autonomous role in a team-oriented environment, so we’re looking for candidates who enjoy operating proactively and taking ownership of their work while collaborating and tapping into internal resources. 

 

This is a full-time role with generous benefits, a driven, passionate team, and the chance to make a huge impact internally and externally! Candidates must be able to travel ~25% throughout the US. At this time, no sponsorship is available for this role. 

 

Requirements

 

• 7+ years of relevant experience in customer success, strategic/business/organizational consulting, or similar roles 
• Professional presence in a fast-paced, ever-changing environment. Must be comfortable and confident in regular meetings with high-level government officials
• Experience working in or with local governments in the United States
• Strong relationship-building skills
• Strong digital/technical skills and ability to simplify complex technical products to audiences with low digital proficiency
• Availability to travel - 25%

 

Zencity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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