Oct 27, 2023 - WorkStep is hiring a remote Enterprise Customer Success Consultant. 📍Location: USA.
WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward.
Our mission is simple: to make the supply chain a better place to work. WorkStep’s holistic employee engagement solution ties feedback to business outcomes and empowers leaders to drive meaningful, organizational change. By bringing comprehensive listening, predictive analytics and workforce communication together in one solution, WorkStep gives companies within e-commerce, manufacturing, retail, CPG, transportation, and logistics the tools they need to take action and transform their business.
As an Enterprise Customer Success Consultant, you will support your customers from launch and onboarding throughout their lifecycle to ensure they realize the full value of their partnership with WorkStep. You excel in analyzing data, uncovering insights and delivering presentations tailored to your audience. You will serve as a trusted advisor to them, guiding them on best practices and recommending solutions. You are a team player, thrive in a fast-paced, changing environment, and strive to make an impact on the customer experience, retention, and expansion.
You will report to the Senior Manager of Customer Success and work closely with the rest of the Customer Experience, Product, and Marketing departments, acting as the voice of the customer and helping us continue to expand our products and offerings to best meet our customers’ needs.
WorkStep is seeking a full-time Enterprise Customer Success Consultant who delivers a first class customer experience to our top, Enterprise clients. If you have at least 5 years of customer-facing experience in Customer Success managing key accounts; HR, HR Tech, and/or consulting experience; want to learn, grow with, and make an impact on a fast growing tech company, this role could be perfect for you.
WorkStep is a fully remote company, meaning our team can work from where it suits them—whether that's East Coast or West Coast, in the mountains, or at the beach. We're a collaborative bunch who are focused on helping our customers succeed and deliver results, FAST. But we also know how to have fun and enjoy each other's company. Our benefits include:
If you’re a collaborator who likes a challenge, who doesn’t mind rolling up their sleeves, and wants to join a fast-growing company at an early stage, we want to hear from you!
WorkStep determines pay range based upon numerous compensation factors, including experience, skill set, and a geographic market approach. A current and reasonable estimated range for this position is $90,000 - $120,000. However, it’s possible for an individual to be hired at a salary outside of this range.
WorkStep is an EEO employer. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or protected veteran status. We are committed to building a safe, inclusive environment for people of all backgrounds.
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Multiple opportunities. Upskilling programs, 1-1 coaching and more.
|🇺🇸||Be aware of the location restriction for this remote position: USA Only|
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