Jul 31, 2023 - DataVisor is hiring a remote Director of Customer Success. 📍Location: Northern America.
DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world, including VISA, FedEx, SoFi, Affirm, Synchrony Financial, Booking.com, SONY and Binance, to protect them from the ever-increasing risk of fraud.
DataVisor holds a rich portfolio of AI-powered SaaS products, such as Risk Platform, dEdge SDK, Unsupervised Machine Learning modeling platform, Case Management and Knowledge Graph. Our award-winning software is powered by a team of world-class experts in fraud prevention, big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!
As a Director of Customer Success, you report to the VP of Customer Success, and are responsible for the end-to-end post-sales journey of some of our strategic customers in North America and Europe. You are an experienced fraud fighter yourself with the big pictures of fraud management in mind, and will lead a team of Fraud Strategy Managers (FSMs) to build a framework with dashboards to monitor the business values customers are getting from our solutions, e.g. fraud rate control, good user impact rate, fraud rule detection performance, machine learning model performance, case review operation efficiency. For newly onboarded customers, you will partner with our Solution Delivery team to ensure the data integration with customer’s systems and solution configuration (e.g. rules, models, and case review workflow) are implemented properly to set stage for the long term customer success. You will also oversee Fraud Detection Quality Improvement projects with customers where FSMs provide professional services e.g. False Positive / False Negative analysis, rule performance tuning, model score utilization recommendation. When you see upsell or expansion opportunities in the accounts, you will partner with our Sales team to discover and convert the opportunities with workshops, Proof of Concepts (POCs), and consulting sessions. You will join and lead business review meetings (onsite or remote) e.g. QBRs, to present our solutions’ value to executives from both customer team and DataVisor team.
This job is remote based. Can be in the US or Canada.
East Coast Time Zone is preferred as you will need to talk to Europe-based customers.
Specific Job Duties:
Bonus, Stock options, 401k, Health Benefits
|Be aware of the location restriction for this remote position: Northern America|
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