[Hiring] Customer Support Technician @ConnectOS

Salary: P40,000 – P50,000 (Monthly Package)

Schedule: 9:00 PM to 6:00 AM PHT

What are we looking for?

Skills Required:

• Education

o Required: At least an Associate Degree graduate

o Preferred: Bachelor’s Degree in Computer Information Systems or related field.

• Experience

o Required: Minimum 3 years of experience as a support technician supporting Applications and Network Systems

o Preferred: 4 years of experience as a support technician supporting multiple environments.

• Certifications

o Plus to have: CompTIA A+ Certification

What will you do?

Key responsibilities:

• Deliver excellent customer service and support to end-users by identifying problems; researching answers; guiding customer through corrective steps via email, phone, or live web session.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Follow up and make scheduled call backs to customers where necessary and escalate priority issues to senior team members per customer needs.
• Gather customer’s information, logs, error messages and other troubleshooting steps to determine the issue by evaluating and analyzing the symptoms. Provide a clearly understood solution to the customer.
• Research required information using available resources and document history of issues in logical steps.
• Maintain proper, informative case documentation for ongoing knowledge base, training, tracking and resolution to inquiries.
• Collaborate with Solution Consultants, Training Team and other internal teams to build cohesive culture of knowledge share.
• Follow standard processes and procedures, and adhere to Case Management Policies as set forth by the Manager of Customer Support.
• Stay current with system information, software changes and updates.
• Potential Future Work: Overtime Work - Work after hours, weekends and holidays on an on-call rotation.
• Other duties as assigned.

Competencies:

• Excellent, passionate, and proactive customer service skills through phone, email, chat and salesforce.
• Customer Service/Relationship building.
• Proficient in working with Cases in Salesforce ticketing system.
• Proficient problem-solving skills.
• Proficient in PC and network technologies: Operating System, System Permissions, Log Files.
• Excellent top 10 communication skills such as (Listening, writing, nonverbal communication, clarity and concision, friendliness, confidence, empathy, open-mindedness, respect, feedback, picking the right medium).
• Prefer knowledge of SMA Technologies’s product – VisualCron - administration and troubleshooting skills.

oin the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a leading provider of automation solutions for financial services. They are the maker of OpCon, the leading workload automation and orchestration platform for banks, credit unions, insurance companies and other financial services businesses. The platform delivers enterprise power and scalability without the complexity or cost. 

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Company overview

ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.

ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges.

Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.

Why join us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.

We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: [email protected]