Customer Support Engineer (Evenings)

• Answering daily users’ questions via live chat.
• Providing timely and accurate customer service.
• Talking customers through a series of actions to solve problems.
• Following up with clients to ensure problems are resolved.
• Assisting customers to get better results.
• Updating tutorials and guides.
• Collecting and presenting accurate user feedback to the development team.
• Influence development priorities and future roadmap.

Requirements

• Prior experience as a technical customer support or a similar role.
• Good knowledge of HTML and CSS
• Good knowledge of Wordpress, Wix and / or Shopify
• Excellent communication skills.
• Basic knowledge of Google analytics.
• Fluent in written and spoken English
• Good time management skills.
• Attention to detail and good problem solving skills.

Benefits

• Our team is a combination of awesome elements perfectly designed together to achieve a common goal. The result? We learn, grow, and have fun as a family while we thrive to help businesses succeed exponentially!
• We are a nimble team that respects each other’s work and time.
• Remote work, friendly environment, and a position that will positively affect thousands of users and websites across 150+ countries.
  
  You’ll enjoy these benefits;

• Competitive salary package
• Grow professionally and work remotely with team members all over the world.
• Performance bonuses
• Annual paid leaves
• Experience work-life balance