[Hiring] Customer Support & AI Ops @Droppe

Droppe is building the most comfortable way to order workwear online. Our mission is to support over 95 million workers across Europe get workwear that actually fits how they work—from early morning to late evening, on and off the job.

For too long, workwear has been ordered by someone else—procurement teams or managers guessing their way through massive product lists, picking something blue at the lowest cost, without context. Yet most jobs depend on hundreds of everyday items to keep operations running—bought by people who don’t actually wear them. The result? Poor fit, wrong materials, and frustrated workers who feel ignored. Nobody’s happy, and nothing improves.

We’re changing that.

In the past 6 months, we’ve doubled our conversion rate, reached 1 million annual visitors, and gained over 1,000 new customers. With AI reshaping how people buy, we’ve started rebuilding support from the ground up—from shared inboxes and smart automations to real-time chat and AI agents that solve issues instantly or prevent them altogether.

While this role focuses on supporting Swedish-speaking customers, your impact goes far beyond one market. You’ll help workers across Europe order from over 200 leading workwear brands—delivering fast, personalized support that makes a difference at scale.

Now we’re hiring a Swedish-speaking, AI-fluent support professional to help scale that experience—right where it matters most: helping workers get the workwear they actually need.

Handle real customer needs. You’ll respond to inbound support tickets—mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. You’ll bring clarity, speed, and calm to every conversation.

Make support better every day. We don’t want to answer the same question twice. You’ll help spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.

Use AI as your default. Our support runs on a shared inbox across multiple channels with automations throughout. You’ll use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable.

• Speak and write fluent Swedish and English. You communicate clearly, naturally, and respectfully in both.
• Use AI like second nature. You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you’re excited to use them even more.
• Work fast, think clearly, and take ownership. You figure things out, fix what’s broken, and raise your hand when something doesn’t make sense.
• Care about the work—and the worker. You want to help the people doing real jobs, and make their experience better than what they’ve come to expect.

• Each day matters. AI is changing how people buy faster than anyone expected. While legacy players are still catching up, a wave of AI-first companies are racing to define the future of online buying. This is the window—and we’re in it.
• Real market. Real scale. We’re not chasing trends. We’re focused on solving a massive, specific problem for 95 million people in Europe—with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in motion.
• Built on strong values. We craft work we’re proud of. We’re online natives, raised on the internet, who meet users where they are. We act with empathy, move fast with a bias toward action, and stay growth obsessed—in our product, our company, and our lives.
• Remote-first, built for flexibility. Work from anywhere in Europe—whether from our Helsinki office, your home, or any WeWork location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this kind of setup.)

Join us to build the marketplace where Europe’s workers buy their workwear—solving one of the last industries software hasn’t touched, until now.

Across Europe, 95 million workers rely on workwear every day—but the way it’s bought is broken. It’s still ordered by someone else, often without context, chosen by price. The result? Something blue, something cheap, and workers who feel ignored.

We’re changing that.

Instead of fixing procurement from the top down, we’ve built the experience from the ground up—based on how workers actually want to order. Workwear is becoming lifestyle: people want to feel great in it, from 9 to 5 and beyond. With AI, we’re making workwear buying fast, personal, and finally built for the people who wear it.

We’re a remote-first team with HQ in Helsinki and teammates across Europe. We care about the craft, move fast, and grow every day—in our product, our work, and ourselves.