Salary
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Remote
Location
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Job Type
Full-time
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Posted
1wk ago
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Jan 28, 2025 - Qualio is hiring a remote Customer Success Specialist. 📍Location: Australia.
Qualio is on a mission to empower life science teams to launch and scale life-saving products. We’re doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development.
The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.
Qualio’s Customer Success team is looking for a Customer Success Specialist to support our APAC Customer base with both account management and customer support in this unique role. Your day-to-day is going to be a mix of proactive and reactive work, part customer success management and part customer support. The proactive work includes running customer meetings, handling renewals, up-sells, and assisting with help center content. The reactive will consist of support including engaging with customers (primarily through email and chat) to understand and acknowledge their questions or issues, troubleshoot product or technical issues as needed, and to provide answers or resolutions.
We’d also like you to have:
In addition to playing an important role in building Qualio, you'll receive:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.
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Be aware of the location restriction for this remote position: Australia |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
Salary
-
|
Remote
Location
|
Job Type
Full-time
|
Posted
1wk ago
|
|
Be aware of the location restriction for this remote position: Australia |
‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ️
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