Aug 29, 2023 - Surfer is hiring a remote Customer Success Specialist. 📍Location: Poland.
Salary: 10 000 - 12 000 PLN/net
Let's introduce you to the team first.
We're the Sales Team @Surfer and we aim to understand the challenges being faced by the client and how to sustainably solve them by offering our products/ growing the organization by giving structure to unstructured opportunities through identifying new partnerships and alliances, customers, and lines of revenue. We are looking to hire a Customer Success Specialist who will maintain ongoing customer relationships and networking, implement success programs, contribute to sales, onboarding and training clients, and minimize churn.
What will you be doing:
achieving weekly, monthly, and annual KPIs
utilizing different tools to ensure a standardized and smooth process throughout the whole customer lifecycle
onboarding new clients and providing them with product functionalities - we are changing fast
gathering feedback from existing customers - they always have great ideas we can implement!
taking care of customers, especially from the enterprise sector
identifying opportunities for further growth within the account (upselling)
developing and maintaining knowledge of the company and its products, researching consumer needs, and identifying how Surfer can address those needs
running onboarding, demo, QBR, and check-up calls
contributing to wider team culture through engaging in various team activities
We might be looking for you if you:
have already experience in a Customer Success Manager role in B2B, especially in SaaS companies
are a great communicator in English (minimum B2)
have experience with Intercom or similar platform
have experience in onboarding new customers to the product
are familiar with metrics such as churn, MRR, CSAT, customer lifetime value, retention rate
have experience with talking to the client through various communication channels (email, phone, chat, LinkedIn)
know how to explain tricky cases to non-tech customers
are proactive and constantly looking for solutions to improve customer experience
are open to learning new things and willing to share your knowledge
have strong organizational, interpersonal, and time management skills
|Be aware of the location restriction for this remote position: Poland|
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