Customer Success Manager @Betterleap

Customer Service

Salary -	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted 2wks ago

🙈 Does this job need an edit?

[Hiring] Customer Success Manager @Betterleap

Mar 03, 2025 - Betterleap is hiring a remote Customer Success Manager. 📍Location: USA.

Company Overview

Betterleap helps healthcare organizations accelerate hiring by equipping recruiters with powerful sourcing and outreach tools. Our unique data helps identify the right candidates faster, while our mobile app makes job discovery effortless for healthcare professionals. We streamline hiring so healthcare teams can focus on what matters — patient care.

About the Role

We're looking for Customer Success Manager (CSM) to build and maintain strong relationships with our enterprise healthcare customers. You’ll be the face of Betterleap for our most strategic accounts — ensuring seamless onboarding, delivering exceptional customer experience, and acting as a trusted advisor to executives and key stakeholders.

Responsibilities

Lead enterprise customers onboarding, ensuring a smooth setup, training, and timely security reviews with IT teams

Drive engagement and adoption, identify and mitigate risks, and build advocacy to ensure long-term success

Own all customer interactions, troubleshoot issues, resolve inquiries quickly, and maintain high customer satisfaction

Develop scalable support resources, including guides, FAQs, and video tutorials to reduce friction

Extract actionable insights from customer feedback to inform product improvements

Deliver enterprise reporting, provide monthly performance insights and lead data-driven QBRs

Manage renewals and ensure enterprise accounts maximize ROI

Qualifications

5+ years in customer success or account management, ideally in B2B SaaS for enterprise healthcare

Track record of leading onboarding, driving adoption, and ensuring growth and retention

Confident communicator, engaging effectively with senior leadership and enterprise stakeholders

Quick to learn complex software, providing expert guidance to customers

Experience managing renewals and driving account expansion

Proactive, accountable, and thrives in fast-paced, high-growth environments

Why Join Betterleap?

Competitive salary and benefits

Work from anywhere

Small, fast-moving team where your work directly shapes the company

Leading enterprise healthcare organizations as our customers

Work with smart, driven people who get things done

About The Company

Betterleap

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🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

🙈 Does this job need an edit?

Back to Remote jobs > Customer Service

Customer Success Manager @Betterleap

Customer Service

Salary -	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted 2wks ago

🙈 Does this job need an edit?

Apply for this position Unlock 53,143 Remote Jobs

️

🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Apply for this position Unlock 53,143 Remote Jobs