Customer Success Manager @Verity

Customer Service

Salary	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted 2wks ago

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[Hiring] Customer Success Manager @Verity

Jan 24, 2025 - Verity is hiring a remote Customer Success Manager. 💸 Salary: competitive compensation. 📍Location: USA.

Key Duties:

Build and maintain strong relationships with our investment management clients by maintaining a deep understanding of their workflow and acting as a consulting partner.

Work closely with and support our Senior Customer Success Managers on marquee clients.

Assist and lead client implementations and onboarding, working with our Solutions Engineering team to achieve mutually beneficial outcomes.

Serve as the internal Voice of the Customer, addressing feedback and requests post-implementation to ensure a positive user experience for our clients.

Collaborate with additional internal teams, including Sales, Product Development, and Marketing, to provide a fantastic client experience and go-to-market strategy.

Provide clients with expertise and best practices to optimize their use of our software.

Handle renewal negotiations to help us achieve and exceed customer retention and growth targets.

Monitor customer activity trends to identify churn risk and work proactively to eliminate that risk, while simultaneously identifying and closing upsell and cross-sell opportunities.

About You:

Proven experience as a Customer Success Manager, or similar role, in the financial services industry, preferably working with investment management clients.

Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships – including with client stakeholders.

Results-oriented with a demonstrated ability to meet or exceed targets.

Ability to work independently and collaboratively in a fast-paced environment.

Proficiency in CRM software and Microsoft Office Suite.

Bachelor’s degree or relevant work experience.

What We Offer:

Competitive compensation

Medical, dental, and vision coverage plan options (with core plan premiums covered at 100% for you and 90% families!)

Remote-first working environment

Flexible and generous time off policy to balance your work and life

Paid parental leave policies for every type of parent to ensure bonding time with your new addition

401 (k) retirement plan options to help you invest in your future

Company paid life insurance and long-term disability coverage

VerityGives charitable donation matching program to support the causes important to our employees

About The Company

Verity

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🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Back to Remote jobs > Customer Service

Customer Success Manager @Verity

Customer Service

Salary	Remote Location 🇺🇸 USA Only
Job Type Full-time	Posted 2wks ago

🙈 Does this job need an edit?

Apply for this position Unlock 42,364 Remote Jobs

️

🇺🇸	Be aware of the location restriction for this remote position: USA Only
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Apply for this position Unlock 42,364 Remote Jobs