Customer Success Manager @Lms365
Customer Service
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 2mths ago
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Customer Success Manager

Job Location
US (Midwest or West Coast)


At LMS365, we believe that customer success is the primary driver for sustained profitable growth in a SaaS (software as a service) business. If you share this belief, you could be the right fit for this exciting role as Customer Success Manager!


Are you interested in the learning and development of employees and passionate about customer experience? Are you curious by nature and flexible in your way of thinking customer service and solutions? If you can answer yes, then you have an excellent opportunity to join and impact a company in rapid growth from day one.


LMS365 is emerging as the first-choice solution for Learning and Development Managers with Microsoft 365 as their digital workplace solution. Because LMS365 is fully integrated in Microsoft Teams and Office 365, it means learning and development outcomes are delivered when and where they are needed. Our customer success managers are the facilitators and coaches who help our customers gain maximum benefit from their investment in LMS365.


About your role

As a Customer Success Manager at LMS365, you will have a vital role as a trusted advisor to our customers of all shapes and sizes.  Your role will be to understand individual LMS365 use-cases and guide customers in their journey with LMS365, to make them successful with their solution and the use of the product. Work is virtual but fast paced and highly collaborative with our cross-functional, global teams. The right person can live almost anywhere in the western half of the United States to support our growing customer base in this region.



  • Assume the vital role as a trusted advisor to our customers, of all shapes, sizes and verticals to aid them in optimizing the full potential of LMS365 within the United States, Canada and our growing Latin American market.
  • Proactively and reactively, manage our customers evolving LMS365 journey to include implementation, adoption, renewal, and potential expansion.
  • Understand, guide, and coach customers with a proven playbook to help them successfully optimize LMS365 given their learning requirements and unique use cases.
  • Collaborate across the organization with our professional service consultants, support engineers, development, marketing, finance, and sales executive teams to ensure efficient LMS365 adoption and accelerate business value for our customers.
  • Compile, aggregate, analyze and share various reports based on LMS365 usage and customer feedback to turn into actionable insights that we can use to better understand adoption, challenges, and best practices.
  • Help develop and articulate customer successes and accomplishments across our user community, as well as connect like-minded L&D teams, to share knowledge amongst peers. This includes the development of success stories and reviews to support the marketing team.
  • Adapt existing customer onboarding assets and work with cross-functional teams to refine them over time.
  • Execute tasks at both operational and project levels to continuously optimize the customer journey and minimize customer churn.

Preferred skills and experience  

  • 2+ years in a B2B Customer Success, Relationship Management, Account Management, or similar role in a digital product or subscription-based SaaS company. 
  • Insights and experience in automation and scalability as well as a passion for incorporating the latest trends within customer success to assist us in further defining our customer success approach.
  • Experience in a highly collaborative environment and enjoy building relationships with your customers, as well as internally, to optimize LMS365 adoption.
  • Experience working with Microsoft 365, Teams, and SharePoint. 
  • Experience with CRM platforms – Microsoft Dynamics 365 would be a preference. 
  • Strong written and verbal communication skills. Other languages such as French or Spanish are valuable.
  • Bachelor's degree preferred – areas of study to include Information Technology, Business Informatic, Digital Innovation, Communication or Business Administration.

About you

  • A problem solver, who doesn’t fall overboard even when the boat rocks.
  • Empathetic and positive attitude with a desire to help customers and colleagues to reach their goals. 
  • Exceptional relationship-building skills, where you excel at understanding different external/internal stakeholders and identify their perspectives and manage their needs and expectations.
  • An ability to demonstrate diplomacy, tact, and poise when under pressure from client challenges.
  • An ability to prioritize short and long-term tasks based on urgency, importance, and impact to get things done. 
  • Self-driven, flexible and able to operate effectively with uncertainty and changes. 
  • Able to adapt working style and approach to best communicate with various customer personas and roles. This includes effective written and verbal communication skills and the ability to communicate complex technical topics in a clear and easy-to-understand language.

About LMS365

As a Microsoft Gold and Co-sell Partner, we build our solution on the Office 365 platform and are the only Learning Management System built into Microsoft Teams. We are a privately held software company established in Denmark in 2003, with offices in Europe, UK, Australia and the US. With more than 4 million users, our customers rely on our world-class SaaS-based LMS platform. 


For any organization using Office 365, SharePoint and Microsoft Teams, LMS365 offers a seamlessly integrated learning solution, that allows employees to receive learning anywhere and anytime they need it. LMS365 helps learners find the tailored courses they need, supports managers in identifying appropriate learning demands and ensures that learning takes place in a secure and engaging digital environment.


Working at LMS365

At LMS365, we are leading the charge in modern, hybrid workplaces, allowing our employees to work when, where, and how they want so they can perform at their unique best. We believe in empowering our team to work in the way that best supports them as we know this will best support our organization as a whole. With customers residing in more than 60 countries around the world, we are making our mark on the world of SaaS software and our talented and diverse employees are the ones that make it all possible.


We are on a fast-paced growth journey, and we have yet to see the limits as we rapidly grow headcount, revenue, and experience. As a workplace, we value openness and honesty. We want to trust our employees and colleagues and know that we say what we do and do what we say. We have a flat hierarchy, where there is little distance from an idea to action and where communication chains don’t hold you back. We pride ourselves in being a modern, digital workplace that fully embraces flexible work hours with respect for work-life balance. 


Here you get the best from all worlds: a dynamic, vibrant, and optimistic environment – a place to grow, learn, experience, and have fun. Here is the option to make a great impact. Our environment is truly international with people of all cultures, ages, genders, and races, where all are treated equally, and rewarded based on their talent, skills, and effort. We are extremely ambitious about our business and our culture and expect you to be the same.


LMS365 is an equal opportunity employer. We welcome all backgrounds. Our people and how we connect to each other, our partners and clients are our value and strength. We support and foster this with excellent benefits- health/ dental/vision/ life insurance, including matching 401K.


Employment offers are contingent upon completion of successful background checks and we participate in E-Verify.


We look forward to hearing from you. Applications are processed as they come in.

About The Company
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Success Manager @Lms365
Customer Service
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 2mths ago
🙈  Does this job need an edit?
Apply for this position
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Success Manager Apply for this position