Customer Success Manager

US (Midwest or West Coast)

About your role

As a Customer Success Manager at LMS365, you will have a vital role as a trusted advisor to our customers of all shapes and sizes.  Your role will be to understand individual LMS365 use-cases and guide customers in their journey with LMS365, to make them successful with their solution and the use of the product. Work is virtual but fast paced and highly collaborative with our cross-functional, global teams. The right person can live almost anywhere in the western half of the United States to support our growing customer base in this region.

 

Responsibilities

• Assume the vital role as a trusted advisor to our customers, of all shapes, sizes and verticals to aid them in optimizing the full potential of LMS365 within the United States, Canada and our growing Latin American market.
• Proactively and reactively, manage our customers evolving LMS365 journey to include implementation, adoption, renewal, and potential expansion.
• Understand, guide, and coach customers with a proven playbook to help them successfully optimize LMS365 given their learning requirements and unique use cases.
• Collaborate across the organization with our professional service consultants, support engineers, development, marketing, finance, and sales executive teams to ensure efficient LMS365 adoption and accelerate business value for our customers.
• Compile, aggregate, analyze and share various reports based on LMS365 usage and customer feedback to turn into actionable insights that we can use to better understand adoption, challenges, and best practices.
• Help develop and articulate customer successes and accomplishments across our user community, as well as connect like-minded L&D teams, to share knowledge amongst peers. This includes the development of success stories and reviews to support the marketing team.
• Adapt existing customer onboarding assets and work with cross-functional teams to refine them over time.
• Execute tasks at both operational and project levels to continuously optimize the customer journey and minimize customer churn.

For any organization using Office 365, SharePoint and Microsoft Teams, LMS365 offers a seamlessly integrated learning solution, that allows employees to receive learning anywhere and anytime they need it. LMS365 helps learners find the tailored courses they need, supports managers in identifying appropriate learning demands and ensures that learning takes place in a secure and engaging digital environment.

 

Working at LMS365

At LMS365, we are leading the charge in modern, hybrid workplaces, allowing our employees to work when, where, and how they want so they can perform at their unique best. We believe in empowering our team to work in the way that best supports them as we know this will best support our organization as a whole. With customers residing in more than 60 countries around the world, we are making our mark on the world of SaaS software and our talented and diverse employees are the ones that make it all possible.

 

We are on a fast-paced growth journey, and we have yet to see the limits as we rapidly grow headcount, revenue, and experience. As a workplace, we value openness and honesty. We want to trust our employees and colleagues and know that we say what we do and do what we say. We have a flat hierarchy, where there is little distance from an idea to action and where communication chains don’t hold you back. We pride ourselves in being a modern, digital workplace that fully embraces flexible work hours with respect for work-life balance. 

 

Here you get the best from all worlds: a dynamic, vibrant, and optimistic environment – a place to grow, learn, experience, and have fun. Here is the option to make a great impact. Our environment is truly international with people of all cultures, ages, genders, and races, where all are treated equally, and rewarded based on their talent, skills, and effort. We are extremely ambitious about our business and our culture and expect you to be the same.

 

LMS365 is an equal opportunity employer. We welcome all backgrounds. Our people and how we connect to each other, our partners and clients are our value and strength. We support and foster this with excellent benefits- health/ dental/vision/ life insurance, including matching 401K.

 

We look forward to hearing from you. Applications are processed as they come in.