Customer Success Engineer

Customer Success Engineer @ ReMatter

Remote, Eastern Time Zone Preferred

ReMatter

We're on a mission to help industrial metal recycling companies thrive. Our customers trust ReMatter as their operating system for work. We work tirelessly to build great products for them, like accounting, dispatch, sales, payments processing, inventory management, and more. Don’t just take our word for it, read what our customers are raving about!

We’re a remote-first cleantech company that was co-founded by three Forbes 30-Under-30 Stanford University graduates in March 2020. We’re well-funded and backed by leading VCs.

Together, we create a lot of good by increasing the sustainability of the recycled metals supply chain.

Culture

We’re looking for new members who want to build something great, work hard, and collaborate with us in shaping the culture of a growing team. We value team players, competitive greatness, and those seeking ownership over their work.

We profoundly care about our customers, the work we do, and each other. You'll constantly be learning from your colleagues as we have a strong culture of feedback. We believe it's part of what has made us successful as a remote-first company.

You will:

As a Customer Success Engineer, you will work directly with the founding team to help manage customer onboardings (data migration + software/hardware integrations), provide ongoing product support to customers, and drive the growth of customer accounts in the post-sales lifecycle. You will support customers’ business use cases and help gather useful insights to deliver to the product team.

You will also:

• Lead the post-sale engagement, retention, and growth of customers

• Continue building our self-service product help center

• Onboard new customers to the ReMatter platform, including migrating data and account set-up

• Conduct online product training with new and existing users

• Answer customer questions via text, email, and phone

• Identify opportunities to drive positive business outcomes for customers

• Serve as trusted partner and advocate for our customers

We’re looking for someone who has:

• Strong organizational skills and attention to detail

• Outstanding written and verbal communication skills

• Skills to deal with uncertainty in the work environment

• The ability to manage multiple projects and meet deadlines

• The ability to adapt quickly in a high-growth environment

Nice to have:

• 1-3+ years of experience in a client-facing role, ideally customer success, managing relationships with complex organizations with multiple stakeholders

• BA/BS Degree

• Domain knowledge with SaaS products

• Interest in learning about technology, like SQL or IP Addresses

Benefits:

• Paid Time Off policy

• Medical, dental, and vision coverage (US)

• 401(k) (US)

This role is fully remote.

ReMatter is an Equal Opportunity Employer. ReMatter’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.