Customer Success Advisor

Our Customer Success team is looking for a Customer Success Advisor to support the late shifts in the customer care area!

Key responsibilities:

• responding to enquiries and educating our Customers on our products by chat and email
• troubleshooting problems for Customers
• coordinating solutions with IT and management
• helping customers build successful businesses

You may be the perfect match if you:

• have excellent language skills in English (at least C1 level); any additional language such as Russian, Portuguese, Spanish, German, French or Italian would be an asset
• are ready to work 8-hour late shifts: between 3 PM-7 AM
• have online marketing acumen and preferably some technical background
• are open to new experiences and ready to acquire new information at a fast pace
• have the ability to easily handle a number of interactions at the same time
• have superior verbal and written communication skills and are ready to master your speed-typing skills
• are an outgoing “people person” with an upbeat attitude

Salary range:

• contract of employment: 5,600 PLN gross per month

Extra perks include:

• remote work - learn more about our remote work culture right HERE
• home office subsidies - 400 PLN per month (or equivalent) to help with your home office expenses and to maintain your well-being
• home office set up - you’ll get a one-time bonus for a maximum of 1000 PLN (or equivalent)to help set up your home office space
• private medical care for employees and their family members
• employee referral program - up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• flexible working hours and no meeting days– we want to help you to adjust your schedule to your activities
• wellbeing and mental health culture - mental health helpline, sport card, yoga classes etc.
• modern equipment - most of our teams work on MacBooks
• language classes
• internal initiatives like webinars, knowledge sharing sessions, and more!