Customer Service Representative @Ergeon
Customer Service
Salary -
Remote Location
remote in Mexico Mexico remote in South America South America
Job Type Full-time
Posted 4wks ago
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[Hiring] Customer Service Representative @Ergeon

Sep 02, 2023 - Ergeon is hiring a remote Customer Service Representative. 📍Location: Mexico, South America.

About Ergeon

We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely. Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction. 

Unlike most other products and services, hiring a contractor for a home improvement project is very far from a 1-click experience today. Ergeon aims to empower skilled local contractors with human and technology-powered services to make home improvement easy. We take a full-stack approach to create a seamless experience for homeowners, and leverage technology to scale the front & back offices of contractors.

With the belief that everyone has a right to professional growth and respect regardless of their location, we proudly have staff (aka Ergeoneers) in over 40 of countries, with a great score and recommendation rating on Glassdoor. Come join us to make construction friendly and accessible!

 

Ergeon: [er - g- eon]

Erg = unit of work or energy

Eon = billion years

 

Ergeon is founded by CS Ph.D. serial entrepreneurs Jiayue (Jenny) He and Odysseas Tstatalos. They picked this name to symbolize their joint passion for using tech to revolutionize work. 


 
Overview of the Role

As a Customer Service Representative, you will support Ergeon’s growth by ensuring that all communications are routed to the correct team that should handle the request through a high-touch, customer-first oriented experience. You will mainly interact with Sales, Project Management, or Customer Escalations. By being one of the key players in ensuring timely communications, or sharing Ergeon’s value proposition, you will be focused on creating the best customer experience above all else.

 


 
Responsibilities
  • Be a team player and constantly look for ways to share resources and assist others in your team.
  • Handling inbound calls and being able to triage them appropriately.
  • Ability to manage escalated customers and being able to de-escalate them. 
  • Maintain customer records by updating account information in our CRM.
  • Constant training to be up to date with current offerings.

 
Desired Skills and Experience
Must have
  • 2+ years of experience in Customer service
  • Great communication skills
  • Ability to master high-level information for our products and concepts quickly 
  • Available for flexible schedule, with weekends, working 40 hours per week between 7AM CST to 9 PM CST  
  • Organizational Skills
  • Flexibility with work hours, including possible weekends.
  • A positive attitude and a passion for customer satisfaction.
Nice to have
  • Remote work experience
  • Familiarity with Google Workspace software
  • Experience in a similar industry or product range.
  • Certification in Customer Service.

 

Technical Requirements

 

Good Laptop setup with Chrome browser

  • Minimum of 8GB RAM
  • Minimum processor:
    • For Intel variants of CPUs:
      • Core i5 8000 Series (8th Gen) or higher for PC
      • Core i5 10000 Series (10th Gen) or higher for laptops
    • For AMD variants of CPUs:
      • AMD Ryzen 5, 4500 (4th Gen) or higher

 

Stable high-speed internet connection

  • At least 10mbps upload and 20mbps download with ethernet connection

 

Headset

  • With a noise cancelling microphone

 

Power backup

  • 250-300W UPS

 

Data availability

  • Ability to access up to 1.5GB of data per day during storm outages

 
Compensation

Hourly Salary of 5 USD, depending on experience and location.

  • Your final compensation will depend on your placement on our Career Ladder and will be calculated hourly.
  • You'll be paid weekly through Upwork (www.upwork.com), the platform we choose to hire and pay our Ergeoneers all over the world.

 
Additional important information

Location

  • This is a 100% remote position, for people located in Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Argentina, Uruguay, and Venezuela.

Availability

  • This position is full-time with expectations of at least 40 hours per week.
  • Availability Monday through Sunday (Working 5 days per week) between 6:00am - 10:00pm CST.

Bootcamp

  • Training period of 2 weeks including: 1-1 sessions, constant mentoring, teamwork, practical use and understanding of our technical tools, and live exercises to develop abilities.
  • You are going to be able to do a full immersion in the day-to-day job, enjoy our amazing company culture, make great friends, and learn a lot!
  • We are completely convinced that this period gives you the opportunity to decide if the job and the company are your perfect match, and it also helps us to know you better.

 
Ergeon’s benefits and perks for full staff members

":moneybag:" Competitive compensation: We invest in people! We are constantly doing worldwide market research in order to offer globally competitive salaries. And we are well funded by VCs.

":earth_americas:"  All-Remote since the beginning: We have a diverse team spread across 40+ countries. We stay connected through the best remote work practices such as flexible work hours, team events, remote happy hours, and by sharing our love of food!

":desktop_computer:" ":person_in_lotus_position:" ":books:"  Tech, Wellness & Learning fund: You can have a $400USD bonus per year for software and hardware tools, workplace improvements, fitness-related spending (includes things like yoga classes, Fitbit tracker, new running shoes, gym membership. . .), and books, courses, training, or even attending conferences.

":rocket:"  Stock options: All staff is eligible after 6 months of full-time work.

":birthday:"  Birthday Paid day off: You can take the exact day, or Friday before if it is on a weekend!

":beach_with_umbrella:"  Flexible Paid time off: You can take 12 days after working 6 months, PLUS 2 extra days per year for a maximum of 20 days.

":headphones:"  Free Headset Benefit: You can get a noise-canceling headset since your first day working full-time.

":computer:"  Equipment: Laptop replacement after 1 year of full-time work. And every 3 years after that.

":male-technologist::skin-tone-5:" ":female-technologist::skin-tone-5:"  Co-Working Fund: Meet in groups of 3+ Ergeon friends and get reimbursed up to USD $20 for coffee, co-working, etc (once per quarter).

":female-teacher::skin-tone-5:"  Language Classes: here at Ergeon you will have the opportunity to learn or improve a language!


":hospital:"  Remote Health: Health insurance is essential for ensuring that our staff has peace of mind and access to help where and when they need it. Subsidized Health Insurance is available to all of our staff, no matter where they’re located.

This benefit will be available 6 months after graduation date. Ergeon will cover a portion of your plan cost directly with SafetyWing, our partner. Signing up for this plan is optional.

We believe everyone has a right to professional growth and respect, no matter their location.

Ergeon’s workforce is given meaningful opportunities and is supported by a kind and diverse community.

Our global staff (Ergeoneers) have access to career growth, amazing work culture, and great benefits.

Come join us to transform the construction industry!

About The Company
Ergeon Wood fence replacements throughout NoCal.
We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely.
 
Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction. Our software, data engine, and business processes allow our globally distributed team to offer customers a user-friendly local experience.
 
Over 7000 happy customers in the US have gotten professional, responsive end-to-end fence and concrete installation services.
 
Our software powers a growing all-remote team of 300+ staff members, brought together by our shared values of being kind, investing in people, and being lean. You can read more about our all-remote company here: https://medium.com/ergeon/how-anyone-can-work-for-a-silicon-valley-start-up-773bbdc5a486
 
With the belief that everyone has a right to professional growth and respect regardless of their location, we proudly have staff (aka Ergeoneers) in over 40 countries, with a 4.9 score and 98% recommendation rating on Glassdoor.
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remote Be aware of the location restriction for this remote position: Mexico, South America
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Customer Service Representative @Ergeon
Customer Service
Salary -
Remote Location
remote in Mexico Mexico remote in South America South America
Job Type Full-time
Posted 4wks ago
🙈  Does this job need an edit?
Apply for this position
remote Be aware of the location restriction for this remote position: Mexico, South America
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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