[Hiring] Customer Service Representative @Yokly

We are hiring Customer Service Representatives to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Duties and Responsibilities:

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements and Qualifications:

• 1-2 years proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• PC or laptop with a processor that is at least 8GB RAM, Intel Core i3 or equivalent, and Windows 10 (for both primary and backup equipment)
• Stable internet connection (LAN or Fiber), internet backup such as Pocket WiFi or Mobile Hotspot
• Ability to work the graveyard shift from 11:30 PM to 8:30 AM Philippine Time
• High School graduates(old curriculum) are welcome to apply apply
• Ensure customer satisfaction and provide professional customer support.

Perks & Benefits:

• 20k salary/month
• Permanent WFH set-up
• Performance based salary increase upon regularization | Annual Increase | Incentives
• HMO after 6 months
• PTO credits (Sick leave/Vacation leave/Mental Health sick leave/Birthday leave)
• US Holidays and Philippine Holy Week observed