Customer service representative @Novatek Group

Customer service representative

Customer Service
Salary -
Remote Location remote Miami
Job Type
Posted 4wks ago
πŸ™ˆ  Does this job need an edit?

Position Purpose

  • Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Assist members and/or providers regarding website registration and navigation
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Talks with customers by phone on past accounts and makes appropriate payment arrangements.
  • Responsible for managing individual accounts.
  • Verifies customer information to maintain account information up to date.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

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Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

About The Company
Novatek Group <p>Write a short description of your company, a boilerplate of the business, service or product that you offer. Include your business idea and the target audience. This text is primarily supposed to be descriptive, not selling.</p>
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Customer service representative @Novatek Group
Customer Service
Salary -
Remote Location remote Miami
Job Type
Posted 4wks ago
πŸ™ˆ  Does this job need an edit?
Apply for this position
️
πŸ‘‹ Please mention that you come from Remotive when applying for this job.
remote Be aware of the location restriction for this remote position: Miami
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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