Aug 31, 2023 - CybSafe is hiring a remote Customer Onboarding Specialist. 📍Location: UK.
Location: Remote First in the UK with access to our London HQ
We are CybSafe. We’re on a mission to revolutionise the way society addresses the human aspect of cyber security 🚀
We’re building the world’s most intelligent behavioural security platform to combat the rise of sophisticated scams, fraud, and malicious hacking.
We’re using the power of science, data and cognitive technology to transform the way we address the human aspect of cyber security, and create a safer and better digital world for everyone.
We’re a tribe of risk-takers, game-changers, free-thinkers and doers. And we’re passionate about the impact we have on our planet through our software and our voices.
Passion. Impact. Transparency. Autonomy. Purpose. Diversity. Belonging.
If these resonate with you, come join us and make a difference.
We are looking for a Senior Customer Enablement Specialist to be a key part of our Customer Excellence team, where we strive to ensure our customers are getting the most value from our product and are reducing their cyber risk.
This is a full-time Customer Enablement role where you will be responsible for engaging & onboarding our biggest customers and introducing them to everything CybSafe can do. The role also requires you to report insights on customer requirements, feedback, and trends to inform our business strategy. You will be an important member of the CybSafe tribe and part of a fast-growing and passionate team.
We believe in being a diverse and inclusive tribe. There are no excuses for anything less. We recruit, employ, train and promote qualified applicants regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected statuses as required by applicable law. We are aiming for “more” than great - we believe that truly diverse teams can do impossible things and we want to do those things.
We have created a survey to better understand those that want to work at CybSafe.
This is an anonymous and voluntary survey, used to help us see how different demographics progress through our hiring process, and where we need to make improvements to give them a better chance of succeeding.
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We’re looking for an enthusiastic and motivated person with a positive attitude. You should have the ability to stay super-organised and have strong attention to detail.
You should also have the ability to analyse and solve problems, a desire to understand the customer and the ability to get under the hood of the processes. You would need to be able to interact with a variety of people such as the Customer Excellence team, Content Development team, Product and Engineering team, Sales team.
Finally, you will need to be someone who is customer centric, understands and embraces technology, and has a passion for learning new facts and acquiring new knowledge.
And your main goals for year one...
THE SKILLS & KNOWLEDGE YOU’LL NEED:
Below are just some of the benefits you'll receive as a valued member of the CybSafe Tribe! More here 👀
💷 annual professional development and personal development budget!
🖨️ work-from-home set-up budget, with an annual maintenance allowance
🌍 work-from-anywhere policy with access to our London HQ!
⏰ flexible working arrangements
📈 share options
💲 competitive commission & bonus scheme
🏥 AXA private medical insurance
📆 25 days paid leave + bank holidays + your birthday off
🎄 2 weeks Christmas shutdown with matched leave
🧳 quarterly company offsites
Whether you are 100% remote or hybrid, you will always feel a part of the tribe
Our team is anywhere and everywhere. So, wherever you are in the world, you can fully participate in all of our get-togethers and team meets. We get up to all sorts of social activities, from yoga, to croissant making, we have something for everyone…
So, what’s next?
We aim for maximum honesty and transparency at CybSafe, so take a look at our application and interview process for this role here!
|Be aware of the location restriction for this remote position: UK|
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