Billing Support Specialist

Sinch Email is looking for a Billing Support Specialist to join our Billing team! This role will work primarily with customers handling incoming ticket requests and billing questions. This person will need to have strong written communication skills to clearly answer and service customers via email.

• Review invoices for accuracy and respond to customer questions regarding billing or payments, resolving any discrepancies
• Process customer payments and/or refunds in accordance with the Company’s Policies
• Works independently to self-serve (assign to self) from our billing queues daily without monitoring or reminding, taking request through to completion
• Provide thorough and timely support to Sales, Customer Care and Collections on customer account and billing inquiries or collections issues
• Communicate effectively with a high degree of professionalism with both internal and external customers
• Keep updated records of customer accounts
• Work with Revenue Managers and Billing Team on special projects

Requirements

• Excellent data entry and computer skills, with the ability to spend the majority of the day at the computer processing accurately complex repetitive tasks
• High degree of attention to detail and trustworthiness
• High level of organization with the ability to multitask
• Adherence to laws and standard processes in regards to dealing with customers and data
• Comfortable dealing with numbers and the processing of financial information
• High school diploma/GED
• May be requested to work additional hours, especially at the end of month/quarter/year and during other critical peak times.
• Must be able to interact with teams across multiple time zones
• Flexibility to conduct business remotely, as well as periodically attending in-person business functions when required

Preferred

• Previous billing, customer service or collection experience a plus
• Experience with various software tools such as Salesforce, Zendesk and Google Suite

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

(*Colorado Only*) Minimum salary of $38,300 + benefits.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado