Sep 18, 2023 - Hustler Marketing is hiring a remote Admin & Customer Support Specialist. 📍Location: Mexico.
FATJOE is a leading provider of on-demand SEO and digital marketing services. Founded in 2012, our company has become renowned as one of the world’s largest providers of outsourced Link-Building, SEO Services, Content Creation, Design, and Video services.
With a global reach, we collaborate with over 5,000 agencies to power their SEO and link-building efforts, content marketing campaigns and so much more. Our commitment to excellence is reflected in our exceptional track record of delivering services promptly and providing unparalleled customer support.
At FATJOE, we take pride in fostering a company culture that thrives on collaboration and trust. Our team is composed of skilled professionals who excel in their respective fields while providing support and expertise to the rest of the team. We know that our success lies in the strength of our team and the supportive environment that is the backbone of how we do business.
Join us and become a part of our dynamic, friendly team at FATJOE. Together, we will achieve new heights in the world of digital marketing and services.
About the Role
The Admin & Customer Support Specialist is responsible for efficiently managing administrative tasks that are critical to the running of our services, while also providing exceptional customer support to the clients of FATJOE.
The Admin & Customer Support Specialist plays a key role in ensuring that all our administrative operations are running smoothly and that our customers have positive experiences when dealing with our Support Team. Responsibilities generally include handling customer inquiries (via email, chat, and phone), maintaining accurate administrative and support records, and collaborating with our B2B partners. The person in this role will receive the required SEO training to help guide customers with their SEO-related inquiries. The ideal candidate should be confident, autonomous, and able to work independently, while also possessing a fast learning ability and excellent English communication skills.
The responsibilities of our Admin & Customer Support Specialist include, but are not limited to:
Overall, the Admin & Customer Support Specialist will play a pivotal role in ensuring an easy and seamless customer experience with the use of efficient administrative management and exceptional support, contributing to the overall success and reputation of our company.
The Admin & Customer Support Specialist position includes committing to the following:
As our Admin & Customer Support Specialist, you need to embrace a strong, innovative, and proactive approach to your work. You should demonstrate independence, reliability, transparency, and trustworthiness in every task you do. Your exceptional analytical skills should allow you to thrive under pressure while efficiently coordinating tasks with various teams and partners (whether external or internal). Being a detail-oriented and dedicated team player, you will also need excellent planning, communication, time management, and organizational abilities.
This position requires you to be able to adapt to working remotely while prioritizing availability, consistency, and a customer-centric mindset in delivering seamless support during office hours.
The Admin & Customer Support Specialist position has the following key requirements:
|Be aware of the location restriction for this remote position: Mexico|
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