Operations Executive

The Operations Executive oversees our organisation’s ongoing service operations and procedures. You will be responsible for the efficiency of the operations department.

The Operations Executive role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. As our head of operations, you must have excellent people skills, business acumen and exemplary work ethic.

The goal of the Operations Executive position is to lead the operations department towards the realisation of its mission which is “To expand account loyalty, investment, and advocacy by delivering measurable impact, an unparalleled service experience, and world-class advice to clients.”

Requirements

Operations Executive responsibilities include:

• Designing and implementing business operations according to the latest BPVC’s.
• Establishing policies that promote company culture and vision.
• Overseeing the company's operations department and the operations managers' work.
• Process design and refinements to ensure workflow efficiency.
• Propose and implement leadership development programs.
• Advise prospects and secure new business while growing existing accounts.
• Assist with the sales management of the operations and account management.
• Protect, nurture and uphold the values of the business by leading by example and upholding the values of the company.
• Design, propose and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Oversee daily operations of the company and the work of Operations Managers.
• Lead employees to encourage maximum performance and dedication.
• Evaluate performance by analysing and interpreting data and metrics.
• Write, submit and consult weekly reports to the CEO in all matters of importance.

Requirements and skills

• Proven experience in an Operations leadership or relevant role.
• Understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in strategic planning and business development.
• Working knowledge of data analysis and performance/operation metrics.
• Working knowledge of IT/Business infrastructure and MS Office/Google Workspace.
• Outstanding organisational and leadership abilities.
• Excellent interpersonal and public speaking skills.
• Aptitude in decision-making and problem-solving.
• Bachelor of commerce degree, BSc/BA in Business Administration or relevant field; MSc/MBA is advantageous.

Frequently asked questions

What does an Operations Executive do?

The Operations Executive is a manager with broad responsibilities that range from managing day-to-day operations to providing strategic advice. They oversee daily administrative and operational functions, reporting directly to the CEO.

What are the duties and responsibilities of an Operations Executive?

They have a hand in service operations and sales. Ultimately, the Operations Executive is responsible for ensuring all aspects of operations run smoothly every day and addressing any issues that come up.

What makes a good Operations Executive?

A successful Operations Executive needs to be able to work with all types of people and display the utmost levels of integrity. They must have strong leadership skills and experience in various fields such as finance and human resources. A good Operations Executive needs excellent communication and people skills as they oversee the largest department in the business.

Who does the Operations Executive work with?

The Operations Executive is a member of executive management responsible for maintaining and driving operational results within the company. The Operations Executive works closely with other heads of departments as well as the CEO, CRO and CFO.

Benefits

Here's what you can expect from DotActiv as an Operations Executive:

• You’ll receive a starting monthly Cost to Company salary of between R50k and R65k, depending on your qualifications and experience.
• You can receive a variable income of between R5k to R15k.
• You can also qualify for a 13th cheque as an annual bonus.
• You’ll work remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
• We will offer you a strategic developmental path specific to your circumstances, allowing you to grow your career with us.