Back to Remote jobs  >   Business
Associate Product Operations Specialist (Flight Expert) @Going
Business
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 3wks ago
🙈  Does this job need an edit?

[Hiring] Associate Product Operations Specialist (Flight Expert) @Going

May 12, 2023 - Going is hiring a remote Associate Product Operations Specialist (Flight Expert). 📍Location: USA.

As an Associate Product Operations Specialist (Flight Expert) on our Product Operations Team, you will collaborate closely with our team to source, package, and publish flight deals that help our members pay less to travel the world. You will use your industry knowledge and experience to ensure that all aspects of the Going product are leveled up, and you will work alongside a team that is dedicated to delivering a unique and positive experience to our members. As a primary author of Going deal emails, you will be on the front lines helping us achieve our mission, to help people travel and experience the world.

This is a full-time, hourly position. You must be able to work Saturday through Wednesday.

Due to the high volume of applicants we receive for this role, we will be closing applications on Monday, May 15th, 2023 to ensure we can review and respond to all candidates that have applied.

 

In the short term, you will
  • Learn about how our product is produced and gain an understanding of the technical tools involved

  • Learn about our members, with the goal of deeply understanding them, participating in regular member interviews

  • Develop your existing understanding of the flight industry and pricing patterns, along with recognizing shifting route and pricing trends

  • Regularly uncover the best flight deals departing from 182 airports across the United States and share these with members

  • Craft detailed, informative deal emails while staying true to the Going brand/voice

  • Independently produce work product that expeditiously delivers value to every member

  • Be mindful of world events and their impact on our members' travel experience

  • Think critically about and participate in discussions designed to improve current Product Operation tools, processes, and procedures

 

In the long term, you will
  • Become an expert on our members and translate their wants and needs into product and process improvements

  • Identify and implement scalable solutions to improve our deal sourcing and deal prioritization

  • Be an integral component of our product squads, bringing a deep understanding of flights, pricing, and our deals product to product planning processes

  • Independently use appropriate qualitative and quantitative data points to shape deal thresholds and deal targets

  • Work on projects designed to improve the processes and tools used by the team on a daily basis

 

What you know

Required:

  • Passion for travel and customer service: We are seeking someone who is not just knowledgeable about travel, but truly loves it and is excited to help our customers find the best deals and options for their trips. You should be able to demonstrate your passion through your own travel experiences, as well as your ability to connect with customers and understand their needs.

  • Expertise or familiarity in the travel industry: As a travel specialist, you should have an understanding of the travel industry and be able to navigate the complexities of flights, airports, airlines, and fares. You should be familiar with industry trends and best practices, and be able to apply this knowledge to help customers make informed decisions.

  • Analytical skills: You should have a strong sense of pricing trends and be able to identify opportunities for savings or upgrades. You should also be able to use data and analytics tools to track and analyze customer behavior and preferences, and make recommendations based on this information.

  • Adaptability and flexibility: You should be able to handle unexpected changes and be able to quickly come up with alternative solutions or workarounds.

  • Self-motivation and accountability: We are looking for someone who is able to work independently, take ownership of their tasks, and produce high-quality work with minimal supervision. You should be able to follow established processes and guidelines, but also be able to make independent decisions and take initiative to improve our services.

  • Communication skills: You should be an excellent communicator, both verbally and in writing. You should be able to explain complex concepts and options in clear, concise language, and be able to build rapport and trust with customers through effective communication. You should be able to craft informative, interesting emails in the Going voice.

  • You’re legally authorized to work in the United States and you are be able to work hours that align with Mountain, Pacific, or Hawaii time zone.

 

Preferred:

  • Previous experience producing professional written content under a time deadline.

  • Prior history of demonstrated success in a remote startup, hyper-growth technology environment.

 

Who you’ll work with
  • You will report to: Willis Orlando

  • You will work closely with: Daniel Burnham, Lousson Smith, Erika Rodriguez, and Ren Newman

 

Why you might love working here
  • The hourly rate for this role is $24/hour + equity.

  • 100% remote work environment, so go ahead and bring your dog to work or wear your PJ's to the office!

  • $500/Quarter Remote Work Stipend

  • $75/month Physical & Mental Wellness Stipend

  • Open vacation policy, with a 15 days minimum!

  • Comprehensive health, vision, dental, and life insurance

  • 401(k) with a 5% match

  • Up to 12-weeks of paid family leave

  • No Meeting/Flex Fridays

  • Meetup stipend when you cross paths with a co-worker

  • Continuing education & development reimbursement

  • Bi-annual team retreats (In September, we went to Zion National Park. In April we went to Mexico City! In October we’re headed to… well, you’ll just have to join to find out. 🙂)

  • Challenging problems to solve and an awesome team to collaborate with every single day

We want you to bring your authentic self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to ancestry; age; appearance; color; gender identity and/or expression; genetics; family or parental status; marital, civil union, or domestic partnership status; mental, physical, or sensory disability; national, social or ethnic origin; past or present military service; sexual orientation; socioeconomic status; race; religion or belief.

‍If you require a reasonable accommodation or assistance for any part of the interview and employment process, please contact us at [email protected] and let us know the nature of your request.

About The Company
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Back to Remote jobs  >   Business
Associate Product Operations Specialist (Flight Expert) @Going
Business
Salary -
Remote Location 🇺🇸 USA
Job Type Full-time
Posted 3wks ago
🙈  Does this job need an edit?
Apply for this position
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Share
Associate Product Operations Specialist (Flight Expert) Apply for this position