[Hiring] Join our Talent Pool for Digital Adoption Specialists (US) @Whatfix101

If you are interested in future Digital Adoption Specialist opportunities at Whatfix, please submit your application here. If your background aligns with the requirements, we would love to have a proactive conversation to learn more about your experience and tell you more about the exciting growth that is happening at Whatfix!

Who we are

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications.  We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications.  Our platform replaces old-fashioned classroom training.  We take application training into the product, allowing the end-user to learn how to use the application from within the application.  In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train and provide support to users. 

About the Role

In this role, you will: 

• Work with our global customers to identify their target audience's training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption
• Collaborate with cross-functional teams and manage numerous projects, initiatives, and engagements concurrently
• Consult, ideate, and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem
• Create Content using the Whatfix Studio Editor to suit the customer’s use cases
• Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout

Requirements 

• Ability to build relationships with multinational stakeholders, and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas.
• Have a strong learning appetite to become an expert on Whatfix Products through our Certification Programs
• 2-10 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development/Business Analysis
• Comfortable working in a dynamic and evolving environment
• Must be willing to travel occasionally to customer sites 

Preferred Skills 

• Awareness of diverse cultures and practices across geographies
• Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas
• Knowledge of applications like ERP, CRM, CLM, etc.
• Knowledge of Javascript, CSS, HTML will be an advantage

What sets us apart from the rest

• $140MM in funding, most recently a $90MM Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads.
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• YoY revenue growth of over 60% (despite COVID!)
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
• “Hustle Mode ON” is something we live by

Perks / Benefits

• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid parental leave
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits

Whatfix is an Equal Opportunity Employer and E-Verify participant. All activities must be in compliance with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.

We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.

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