[Hiring] Clinical Director On-Call @New England Donor Services

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2022! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 57 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with about 200 hospitals and serves 14 million people in our region, screening nearly 50,000 potential donor referrals annually. With approximately $90M in operating revenues, NEDS employs 250 clinical and non-clinical staff members throughout New England.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

The full-time Clinical Director On-Call (CDOC) is responsible for the clinical assessment of potential organ donors for medical suitability and pertinent risk factors that may impact recipients.  In collaboration with the daily clinical call team, the CDOC determines patient eligibility for organ donation, guides clinical management of organ donor patients, oversees the plan for each donor while on call and works to overcome logistical barriers that may present throughout the donation process. 

This is a fully remote position ideal candidate will have the ability to work remotely within the Eastern time zone.

Supervision

• Leads the daily call team (including Referral Resource Coordinators, Clinical Responders, Donation Coordinators, Family Services Coordinators, Organ Clinical Coordinators, and Organ Surgical Recovery Coordinators) in meeting daily operational needs to facilitate organ donation. 
• Does not include direct management of staff, however requires close oversight and leadership for the operational team on their assigned call days.
• Ensures NEDS Standards of Behavior are maintained onsite, and holds staff accountable in real-time to standard work/expectations (timely response onsite, appropriate documentation practices, effective communication and collaboration with hospital and transplant partners toward effective CDP, donor management, and organ recovery practices.)
• Communicates any deviation from standard behavior or practice to appropriate manager for additional follow-up.
• Supports onsite staff both clinically and emotionally during their call days.  Refers staff to NEDS Counselor where appropriate for real-time intervention. 

Administrative

• Assists with data collection and analysis for weekly Organ Utilization meetings. 
• Responsible for filing quality events where appropriate for performance improvement both internally and with external partners (transplant centers and other OPOs.)
• May perform other activities or special projects as assigned by the Senior Director, Organ Optimization or Chief Clinical Officer.

Clinical

• Possesses high-level clinical understanding of the donation process and is able to guide onsite staff in successful management and optimization of organs for transplantation.
• Is able to read and interpret hospital policies for determination of neurological death and guides staff to ensure potential donor patients are declared appropriately (where applicable.)
• In collaboration with NEDS Medical Directors, is able to present complex clinical information and determine a clear and cohesive plan for assessing donor risk factors and communicating them (both orally and in writing) to accepting transplant centers. 

KNOWLEDGE, SKILLS & ABILITIES:

• Interpersonal and Communication Skills: Excellent interpersonal skills including all forms of communication, active listening, consensus building and group facilitation.   Ability to critically think, problem solve, and work productively both independently and as a team participant.
• Written communication:  Ability to effectively communicate with the written word.  Use of proper grammar, spelling and punctuation. Written communication is understandable and clear to many people. 
• Honesty/integrity: Displays behavior that is ethical, honest, and humane. Serves as a role model for others and performs actions that demonstrate the individual’s and organization’s values. 
• Project Management Skills: Demonstrated ability to lead, organize, and manage multiple projects, adapt to changing priorities, and utilize time-management skills to meet deadlines.
• Problem Solving: Takes proactive approaches to address issues and avert conflict whenever it emerges. Empowers employees to seek information that improves their ability to develop and assess a variety of potential solutions. When problems arise, are quick to prevent escalation of conflict between employees.
• Computer & Application Literacy: Proficiency in TrueNorth, DonorNet, and Microsoft Office Suite.  Ability to learn additional systems as needed.
• Creativity/innovation: Is open to new ideas and innovation. Willing to question status quo approaches and suggest new processes when necessary. Can see problems from new perspectives and generate helpful insights into problems.

EDUCATION & EXPERIENCE:

• Bachelor of Arts or Bachelor of Science degree required.  Advanced degree preferred.
• A minimum of 5 years’ experience in clinical or OPO setting required.

Certificates, Licenses, Registrations

• CPTC certification preferred

Driving Requirements

• Required to travel by personal vehicle to meet some of the duties and responsibilities of this position. Must hold valid state driver's license and current minimum coverage for personal automobile. 

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous Paid Time-off program, BCBS Health Insurance, BCBS Dental Insurance, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account, Short-term Disability Coverage, Long-term Disability Coverage, 403b Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

www.neds.org